Enterprise Research App Sr Analyst (Research Billing)

Children's Health; College Park (MD); Remote; USD 80,000 - 120,000; Full time

Job summary

Children's Health seeks an Enterprise Research App Sr Analyst responsible for supporting research-related applications within Epic, focusing on billing automation and protocol development. This position involves project management, application testing, and providing ongoing support to ensure efficient workflows in a remote environment.

Benefits

Employee portion of medical plan premiums covered after 3 years

4%-10% employee savings plan match based on tenure

Paid Parental Leave (up to 12 weeks)

Caregiver Leave

Adoption and surrogacy reimbursement

Qualifications

• At least 4 years' work-related experience.
• EPIC Research Certification required.

Responsibilities

• Responsible for evaluating project requests, leading implementation teams, and ensuring project completion within budget.
• Monitor and resolve ServiceNow tickets, develop system documentation, and provide production support.

Skills

Project Management

Application Testing

Systems Analysis

Troubleshooting

Education

Four-year bachelor's degree or equivalent experience

Job description

Job Title & Specialty Area: Enterprise Research App Sr Analyst

Department:Clinical Research Medical

Location: Dallas, TX

Shift: Monday-Friday

Job Type: Remote

Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:
Responsible for identifying, evaluating, analyzing, and recommending changes in support of research-related applications and workflows within Epic, with a focus on research billing functionality. This role supports the planning, design, development, and configuration of research billing protocols to ensure accurate and efficient claim processing for patients enrolled in research studies. Key responsibilities include building protocol-driven billing automation to ensure appropriate allocation of charges (HARs) into the correct billing buckets with minimal manual intervention. The analyst will receive detailed build specifications, configure the protocols in Epic, and ensure downstream billing processes function as intended. Additional responsibilities include leading or coordinating system conversions, application testing, documentation, and providing end-user support. Serves as lead or project manager for medium to large-scale initiatives and provides ongoing production maintenance and troubleshooting support.

Responsibilities:

• Implementation: Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services.
• Project Management: Prepare detailed project plans. Lead Application Team in adhering to project schedules and timelines and completing projects on time and within budget. Identify and escalate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to appropriate Change Advisory Subgroup(s).
• Maintenance, Support and Troubleshooting: Monitor, acknowledge and resolve ServiceNow tickets as assigned. Coordinate software and hardware patches, service packs, and version upgrades with customer departments and System Administrator(s). Develop and maintain documentation for system procedures.
• Administrative: Log hours for project-related work in the Project Portfolio Management (ServiceNow) system on a weekly basis. Utilize ALM Quality Center system for creating test cases and scripts, monitoring testing execution and providing documentation as required for production change control approval. Attend General Information Services (GIS) meetings, weekly Business Application Services team meetings, application team meetings as appropriate, and other meetings as needed.
• Production Support and Maintenance: On call support (support calendar defined by Group or application suite, pager required); Ensuring the integrity, integration and stability of production system; Formulating system scope and objectives to develop or modify complex system designs; Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs etc.; Interface maintenance and support; Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users).

How You’ll Be Successful:

WORK EXPERIENCE

• At least 4 years' work-related experience - required

EDUCATION

• Four-year bachelor's degree or equivalent experience - required
• Enterprise App Analysts supporting software must demonstrate competency in software used in their role. All training and testing applicable to the role must be successfully completed and passed within 90 days of employment. Continuing education requirements must be completed and maintained for applications applicable to the role. - required
• If an internal candidate, 4 years of direct application experience overrides the need for a bachelor's degree or equivalent experience - required

LICENSES AND CERTIFICATIONS

• EPIC Research Certification - required

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.