Enterprise Program Manager

BD; Atlanta (GA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading medical technology firm is seeking an Enterprise Program Manager to oversee multiple implementation and services project teams. You will ensure high-quality experiences for customers and lead critical issue resolutions. Candidates should have at least 5 years of healthcare-related experience and strong organizational skills. This home-based role requires up to 50% travel within the U.S.

Qualifications

• 5+ years of experience with healthcare, software, and/or device implementation.
• Ability to manage multiple customers effectively.
• Valid driver's license that meets BD's auto safety standards.

Responsibilities

• Oversee multiple concurrent implementation & services project teams.
• Act as the central contact for strategic challenges.
• Deliver customer satisfaction and manage issue resolution.

Skills

Excellent organizational skills

Communication skills

Analytical skills

Problem-solving skills

Detail-oriented

Education

Bachelor's degree or equivalent work experience

Tools

CRM/Business System software

Job description

Job Description Summary: The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers.

This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions.

Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.

Business Description:

In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper , and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams.

Accountabilities:

The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers.

Major Job Responsibilities:

• Supports strategic direction of BD and provides support to the solution deployment & service teams
• Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches
• Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows
• Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs
• Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies
• Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution
• Owns Field Action organization of BD and customer communication and execution
• Appropriately scales communication and escalation procedures with key BD and customer stakeholders
• Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues
• Develops and reports regular program performance metrics to leadership & key stakeholders
• Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor
• Partners with the sales team to support opportunity curation
• Responsible for customer satisfaction (OSAT & NPS)
• Maintains strong industry and product knowledge
• Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases
• Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases
• Partner with key BD stakeholders to support customer ease of doing business

Minimum Requirements:

• Bachelor's degree or equivalent work experience
• At least 5 years of experience with healthcare, software and/or device implementation/deployment
• Excellent organizational skills with flexibility to lead and adapt to change
• Excellent communication (written and verbal), negotiation, and interpersonal skills
• Analytical and problem-solving skills
• Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively
• Proficiency in CRM/Business System software and other relevant tools
• Valid driver's license that meets BD's auto safety standards
• Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis)
• Ability to travel 25-50% overnight regionally
• Must live near a major airport in the U.S.

Preferred Qualifications:

• MBA degree (preferred)
• PMP certification (preferred)
• Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio (implied as beneficial)
• Knowledge of project management methodologies and relevant clinical and technical operational workflows
• Strong industry and product knowledge
• Experience with customer relationship management

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.