Enterprise Process Excellence Lead (Hybrid-Flex)

Blue Cross and Blue Shield of North Carolina; Durham (NC); Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with employer match

Paid time off and wellness programs

Parental leave and adoption/surrogacy 

Tuition reimbursement

Job summary

Blue Cross NC is seeking a senior-level specialist to lead enterprise-wide process improvements by linking business strategy to actionable process changes. You will guide cross-functional teams, apply Lean Six Sigma, and mentor related projects across divisions.

The role emphasizes collaboration with enterprise leadership, delivering measurable outcomes, and championing BPM practices. Hybrid work with headquarters in Durham supports flexible in-person and remote collaboration.

Qualifications

• Bachelor's degree or advanced degree (where required).
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.
• Strong preference for Health Care Industry experience

Responsibilities

• Support BCBSNC Enterprise Initiative projects in a specialist role. Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations.
• Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results.
• Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice.
• Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives.
• Execute projects, deliverables, and measurable results in the context of BCBSNC Enterprise Process Architecture and strategic enterprise goals
• Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools

Skills

Lean Six Sigma

Process improvement

Healthcare industry experience

Education

Bachelor's degree or advanced degree

Job description

Blue Cross NC is seeking a senior-level specialist to lead enterprise-wide process improvements by linking business strategy to actionable process changes. You will guide cross-functional teams, apply Lean Six Sigma, and mentor related projects across divisions.

The role emphasizes collaboration with enterprise leadership, delivering measurable outcomes, and championing BPM practices. Hybrid work with headquarters in Durham supports flexible in-person and remote collaboration.