Business Process Advisor

Blue Cross and Blue Shield of North Carolina; North Carolina; Hybrid; USD 74,000 - 118,000; Full time

Job summary

Blue Cross and Blue Shield of North Carolina is seeking a senior process improvement professional to link business strategy with process design. The role involves leading cross-functional teams to drive process improvements and partnering with enterprise initiatives.

You will support enterprise initiative projects with Lean and Six Sigma methodologies, mentor teams, and champion best practices across departments, aligning with corporate goals and a hybrid work model.

Qualifications

• Bachelor's degree or advanced degree (where required).
• 3+ years of experience in related field.
• In lieu of degree, 5+ years of experience in related field.
• Strong preference for Health Care Industry experience.

Responsibilities

• Support BCBSNC Enterprise Initiative projects in a specialist role.
• Lead development of future state process and drive changes across business and operations.
• Lead Business Process Improvement projects identified across the enterprise. Apply continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results.
• Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects within a division, and championing business process methods in communities of practice.
• Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives.
• Execute projects, deliverables, and measurable results in the context of BCBSNC Enterprise Process Architecture and strategic enterprise goals
• Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools

Skills

Business Processes

Process Improvements

Process Management

Lean Six Sigma

Operational Improvement

Process Methodologies

Education

Bachelor's degree

Advanced degree

Job description

Job Description

In this role you will lead work to enhance effectiveness of the organization at the enterprise level by linking business strategy to business process. This position will work on cross functional teams to drive process improvements.

What You'll Do

• Support BCBSNC Enterprise Initiative projects in a specialist role. Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations.




• Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Achieve an outcome that provides sustainable solutions to the client.




• Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice.




• Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives.




• Execute projects, deliverables, and measurable results in the context of BCBSNC Enterprise Process Architecture and strategic enterprise goals

• Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools

What You Bring

• Bachelor's degree or advanced degree (where required)




• 3+ years of experience in related field.




• In lieu of degree, 5+ years of experience in related field.




• Strong preference for Health Care Industry experience

What You'll Get

• The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community




• Work-life balance, flexibility, and the autonomy to do great work




• Medical, dental, and vision coverage along with numerous health and wellness programs




• Parental leave and support plus adoption and surrogacy assistance




• Career development programs and tuition reimbursement for continued education




• 401k match including an annual company contribution




• Learn more

Where You'll Work

Our Hybrid-Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that's flexible, connected, and future focused.

In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote-Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid-Flex or Remote-Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$73,698.00 - $117,917.00

Skills

Business Processes, Business Process Improvements, Business Process Management (BPM), Business Strategy Implementation, Continual Improvement Process, Lean Six Sigma (LSS), Operational Process Improvements, Process Improvement Projects, Process Improvements, Process Methodologies

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