Enterprise Principal Customer Success Manager New San Francisco, California, United States

Checkr; San Francisco (CA); Hybrid; USD 169,000 - 199,000; Full time

Job summary

A leading company is seeking an Enterprise Principal Customer Success Manager to enhance customer relationships and drive product adoption. The ideal candidate will have a strong customer focus, excellent communication skills, and the ability to navigate complex organizations. This role involves collaboration with cross-functional teams and requires a proactive approach to customer success. The position offers a competitive salary and a hybrid work environment.

Benefits

Learning and development allowance

100% medical, dental, and vision coverage

Up to $25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend

Home office stipend

In-office perks like lunch and snacks

Qualifications

• 5+ years of customer success/account management/sales experience.
• Experience in a B2B software technology company.

Responsibilities

• Establish customer trust and solidify strategic partnerships.
• Collaborate with internal teams for customer success.
• Drive account management cadence and growth opportunities.

Skills

Customer Focus

Communication

Relationship Management

Strategic Planning

Problem Solving

Tools

Salesforce

Google Apps

Google Sheets

Looker

Job description

Enterprise Principal Customer Success Manager

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company .

As an Enterprise Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

What you’ll do

• Establish a deep level of customer trust to solidify existing strategic partnerships
• Provide thought leadership and strategic planning for account expansion
• Navigate challenges and escalate issues as needed
• Collaborate with Account Management for account health and growth/expansion opportunities
• Build strong relationships with customers at various levels
• Drive account management cadence and collaborate with internal teams for customer success
• Develop a deep understanding of Checkr products and processes and how they map to customer’s programs to drive positive business outcomes
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations

What you bring

• 5+ years of customer success/account management/sales experience
• Strong customer focus, you care about your customers and view their success as your own
• Skilled at navigating organizations to maintain and expand relationships at all levels
• Strong written and verbal communication skills, capable of simplifying complex topics
• Bias toward action and ability to extend influence to drive action without direct authority
• Experience in a B2B software technology company. HR tech industry experience is a plus
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
• Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .

The on-target earnings range for this role is $169,000 to $199,000 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance .

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