Enterprise Operations Center Specialist - Senior

SAIC; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

A government contractor seeks a Senior Enterprise Operations Center Specialist for a full-time role in Washington, DC. Responsibilities include real-time system monitoring, incident management, and reporting on operational status. Candidates must have at least 5 years of experience in technical support and be eligible for Public Trust clearance. Competitive salary range between $40K and $80K based on experience.

Qualifications

• Minimum 5 years of experience in enterprise operation centers.
• Ability to obtain a Public Trust clearance.
• US Citizen or permanent resident.

Responsibilities

• Responding to events and email alerts.
• Monitoring infrastructure and system availability.
• Managing critical incidents and documentation.

Skills

Troubleshooting

Incident Management

Event Monitoring

Documentation

Education

5 years of related experience

Tools

Service Now

BMC Remedy

Job description

Enterprise Operations Center Specialist - Senior

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Enterprise Operations Center Specialist - Senior

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Minimum Clearance Required None

Job ID 2506814

Location WASHINGTON, DC, US

Date Posted 2025-06-18

Category Information Technology

Subcategory Technical Support

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work No

Description

This position is in Washington, DC at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24 hours per day, 7 days per week including all Federal Holidays and will utilize appropriate monitoring tools and follow standard incident management processes. Event & Availability Monitoring Respond to events and e-mails from automated tools and outside groups (AT&T), direct checks of critical systems. Provide proactive and scheduled console monitoring of infrastructure and systems in near real time (e.g., hardware, and network), respond to messages, and take corrective action as defined.

Shift Saturday and Sunday 7AM - 7PM and Monday and Tuesday 7AM-330PM.

High Priority Qualifications, Skills, Experience, Certifications

Response includes the following

• Early analysis; contact POCs for confirmation of event.
• Troubleshoot affected CI - ping, log into router/switch to check logs and interface status
• Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open and manage tickets with outside vendors, e.g., AT&T
• Communicate - Generate correspondence required for incident management, to include notifications and follow up with modal POCs regarding cyber incidents, service degradations, outages, daily operational status reports, and COE Morning summary report.
• Critical Incidents -initiates the Critical Incident Management process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join bridges.
• As required, document the Root Cause Analysis (RCA) for the incident, gather and process the required information, and assign a sequential RCA number to the new document. Identify what RCA information can be moved to the knowledge management repository.
• Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (i.e., Hands-on at Data Center, escort un-badged personnel in Data Center).
• Knowledge Management and Documentation - maintain POC and site information for remote sites, create and update SOPs for IMC processes.
• Generate and distribute daily and weekly reports
  
  

Performs day-to-day activities required to monitor systems for events or alerts. Coordinates and manages the resolutions of events and alerts. Monitors and identifies problem areas and coordinates resolutions. Applies fundamental concepts, processes, practices, and procedures on technical assignments.

Qualifications

Qualifications and Education Requirements

Must have a minimum of 5 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.

Preferred Skills

• Familiarity with Service Now
• Familiarity with BMC Remedy
  
  

US Citizen or alien who has been lawfully admitted for permanently residence or employment. Ability to attain a Public Trust clearance.

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Computer Hardware Manufacturing, Defense and Space Manufacturing, and IT Services and IT Consulting

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