Enterprise Operations Analyst- Third Party Collections Strategy

Regions Bank; Birmingham (AL); Hybrid; USD 44,000 - 54,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking an Enterprise Operations Analyst to administer defined procedures, prepare reports, and work on projects focused on process improvement. This role compiles and analyzes data to support management decisions and operational efficiency.

The position involves creating and maintaining policies, collaborating with multiple teams, and ensuring compliance with risk management and cybersecurity practices. A hybrid schedule with on-site and remote days is required in Hoover, AL.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience.
• Proficiency in data analysis, reporting, and business intelligence concepts.
• Experience with BI tools (Power BI preferred) and Excel for data manipulation and visualization.
• Knowledge of banking operations and risk/compliance considerations.

Responsibilities

• Analyze data to identify trends and opportunities for process improvement.
• Prepare and present reports to management with actionable insights.
• Collaborate with cross-functional teams to apply data to business goals.
• Develop and maintain BI dashboards and performance metrics.

Skills

Data analysis

BI tools

Excel

Communication

Problem solving

Attention to detail

Regulatory knowledge

Team collaboration

Education

Bachelor’s degree in a related field

High School Diploma or GED + 4 years related experience

Tools

SQL

Power BI

Data modeling

ETL concepts

Relational databases

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management.

Primary Responsibilities

• Analyzes and interprets data to identify trends and opportunities for process improvement
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
• Identifies operational problems and recommends solutions
• Collaborates with teams to solve items
• Provides periodic reports to management
• Creates and maintains policies, procedures and training materials to maximize efficiency and customer service
• Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
• Assists with projects led by lines of business management
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree in a related field
• Or High School Diploma or GED and four (4) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to research, analyze data, and derive facts
• Ability to work under pressure and meet deadlines
• Analytical and problem-solving skills
• Excellent organizational skills
• Knowledge of banking operations
• Knowledge of business intelligence (BI) tools
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills

Preferred Qualifications:

• Proficiency with SQL, including writing queries, joins, and data analysis against large relational databases.
• Experience designing and publishing Power BI dashboards, reports, and executive-level performance metrics.
• Knowledge of data modeling, ETL concepts, and report automation.
• Experience leveraging data analytics to drive operational efficiency, process improvements, and strategic decision-making.

Additional Job Details:

• Supports all aspects of Collection attorney/agency processes, procedures, completes quality control reviews, Recovery System testing of processes, provides forecasting of product volumes/recovery rates to support maximum dollars recovered.
• Account/Invoice Reconciliation
• Maintains workflow and process flow documentation to ensure it remains current and accurate.
• Monitor and review results and processes to ensure compliance to procedures.
• Supports Judgement calculation documentation and calculations to ensure accuracy.
• Supports vendor SLO for tasks assigned on vendor(s) to ensure proper TPRM management.
• May participate in UAT of system changes.

This role operates on a hybrid schedule, consisting of three onsite workdays and two remote workdays per week.

Proximity to Hoover, AL required.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$48,956.60 USD

_ Median: _

$64,700.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Complex North Building

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans