Enterprise Monitoring Tools Technician

A.C. Coy; Eagan (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Tier One Technologies in Eagan, MN is seeking an Enterprise Systems Monitoring Technician to support a U.S. Government client on an onsite contract-to-hire basis.

The role requires night-shift coverage (11 pm–7 am CT) with weekend work; training will occur during first weeks on day shift. You will monitor a large-scale computing infrastructure, determine alarm causes, log alerts, coordinate incidents, and assist in change deployments while maintaining SOX compliance and effective communication

Qualifications

• High School diploma or equivalent with 5+ years additional IT experience, or a Bachelor’s degree with 1+ year IT experience.
• Past experience with help desk or incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.

Responsibilities

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, creating service tickets and notifying stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.

Skills

Incident management

Networking

Communication skills

Problem analysis

Education

High School diploma or equivalent with 5+ years IT experience or Bachelor's degree with 1+ year IT experience

Tools

Windows

Linux

Monitoring tools

Job description

Overview

• Tier One Technologies is seeking an Enterprise Systems Monitoring Technician to support our direct U.S. Government client.
• This is an onsite contract-to-hire position based in Eagan, MN.
• This position requires a work schedule of 11 pm - 7:00 am CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (Monday-Friday) days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Qualifications

• High School diploma or equivalent with 5+ years additional experience or Bachelor's degree with 1+ year of IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Strong communication skills.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.