Enterprise Key Account Manager – E‑Commerce Growth (Remote)

shopwareag; Germany (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company pension plans

Health programs

Regular team events

Flexible working hours

Personal buddy for onboarding

Choice of work hardware

Job summary

Join shopware AG's Customer Growth Team as a Key Account Manager (m/f/d) in a vibrant e-commerce environment. You will be the main contact for key clients, ensuring satisfaction and driving revenue growth through strong relationships and strategic partnerships.

The ideal candidate possesses proven experience in Key Account Management, excellent bilingual communication skills, and a deep understanding of the e-commerce industry. Flexible working options and an inspiring work environment await you!

Qualifications

• Proven success in Key Account Management in e-commerce or software industry.
• Excellent communication skills in German and English.
• Ability to work independently and engage in problem-solving.
• Fundamental understanding of the e-commerce industry.
• Experience with managing large accounts in IT-related fields.
• Proficiency in identifying upselling and cross-selling opportunities.
• Familiarity with CRM systems like HubSpot or Salesforce.

Responsibilities

• Cultivate and develop strategic partnerships with key clients.
• Manage assigned key accounts focusing on opening, closing, and retention.
• Identify upselling and cross-selling opportunities to boost revenue.
• Ensure high customer satisfaction through proactive communication.
• Collaborate with internal teams to fulfill customer requirements.
• Participate in industry events for networking and relationship building.
• Attend central team meetings at the Schöppingen campus.

Skills

Key Account Management

Communication Skills

Independence

E-Commerce Knowledge

Relationship Management

Sales Skills

CRM Experience

Job description

Join shopware AG's Customer Growth Team as a Key Account Manager (m/f/d) in a vibrant e-commerce environment. You will be the main contact for key clients, ensuring satisfaction and driving revenue growth through strong relationships and strategic partnerships.

The ideal candidate possesses proven experience in Key Account Management, excellent bilingual communication skills, and a deep understanding of the e-commerce industry. Flexible working options and an inspiring work environment await you!