Enterprise IT Operations Manager

Unissant; Ashburn (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Unissant, Inc. is seeking an Enterprise IT Operations Manager to lead enterprise IT operations in a distributed, regulated environment. The role requires hands-on depth in Microsoft 365, cloud platforms, IAM, and collaboration technologies, along with strong vendor management and security coordination.

You will drive governance, automation, and AI-enabled improvements, support audits, and manage external partners while advancing resilience and efficiency across technology services.

Qualifications

• 8–12 years IT experience, including 3–5 years leading enterprise IT operations.
• Hands-on depth in Microsoft 365 administration, cloud/SaaS platforms, endpoint management, IAM, and enterprise collaboration technologies.
• Experience with information-security controls, vulnerability remediation, configuration management, incident coordination, and monitoring practices.
• Experience implementing automation, analytics, or AI-enabled tools that improve business functions.
• Experience developing SOPs, dashboards, service metrics, and process improvements.
• Experience managing vendors, MSPs, software providers, and security partners.

Responsibilities

• Lead enterprise IT operations across end-user support, service delivery, collaboration platforms, endpoint management, and identity administration.
• Partner with Information Security to strengthen enterprise security practices, access controls, vulnerability management, and incident coordination.
• Develop and maintain IT governance processes, asset management, escalation workflows, and lifecycle-management in a federal contractor environment.
• Support audits and compliance activities aligned with DoD RMF and federal security expectations.
• Identify, pilot, and implement automation and AI-enabled use cases for service desk optimization and workflow improvements.
• Coordinate with vendors and partners to ensure cost-effective, high-quality support.

Skills

IT operations leadership

Service delivery

Vendor management

Cybersecurity coordination

Automation & AI

Governance & compliance

Clearance programs

Stakeholder communication

Education

Bachelor's degree in CS/IT/IS/Cybersecurity

MBA/Master's degree preferred

Tools

Microsoft 365

Azure

ITIL

Job description

Unissant, Inc. delivers innovative capabilities to the agencies that keep our nation healthy and safe. We apply our domain expertise, data acumen, and technology know-how to achieve breakthrough results for our clients. Working collaboratively, we advance missions and careers through a focus on honesty, integrity, and dependability. We continuously look for talent, excited to join that effort. To learn more about our exciting organization, please visit us at www.unissant.com.

Enterprise IT Operations Manager to join our team and support enterprise technology operations across a distributed, regulated environment.

The ideal candidate brings practical technical depth and leadership experience across IT service delivery, enterprise systems administration, cybersecurity coordination, vendor oversight, and technology modernization. This individual can balance strategic planning with hands-on execution, improve service quality and operational resilience, and introduce secure automation and AI-enabled capabilities that create measurable efficiencies.

Essential Duties and Responsibilities:

• Lead enterprise IT operations, including end-user support, service delivery, collaboration platforms, endpoint management, enterprise applications, identity and access administration, and coordination of network, cloud, and infrastructure services.
• Partner with Information Security leadership to strengthen enterprise information-security practices, including access controls, vulnerability management, secure configuration, incident-response coordination, monitoring practices, user awareness, and policy enforcement.
• Develop, standardize, and maintain IT governance processes, operating procedures, asset-management practices, escalation workflows, service metrics, and lifecycle-management disciplines that support a federal contractor environment.
• Support compliance and audit-readiness activities aligned with contractor cybersecurity expectations and secure handling of enterprise systems and business information.
• Partner with senior business and technology stakeholders to identify, prioritize, pilot, and implement practical automation, analytics, and AI-enabled use cases for service desk optimization, workflow automation, knowledge management, reporting, employee productivity, and business-process improvement.
• Establish and enforce secure AI adoption guardrails, including data protection, access management, appropriate use, risk awareness, and human oversight for business applications.
• Manage external vendors, managed service providers, software providers, and security partners to ensure service quality, responsiveness, accountability, and cost-effective support.
• Provide technical leadership during incidents, outages, cybersecurity events, audits, and complex operational escalations.
• Contribute to technology roadmap planning, vendor strategy, investment prioritization, and continuous-improvement initiatives that increase resilience, efficiency, and user experience.
• Develop and communicate briefings and presentations to senior business and technology stakeholders on IT configuration and system architecture changes and their impacts on operations.

Work Experience and Job Skills:

• 8-12 years of progressive IT experience, including at least 3-5 years leading or supervising enterprise IT operations, service delivery, technical support, or infrastructure functions.
• Demonstrated hands-on technical depth in Microsoft 365 administration, cloud or SaaS platforms, endpoint and device management, identity and access management, systems support, networking fundamentals, and enterprise collaboration technologies.
• Experience with information-security controls, vulnerability remediation, configuration management, incident coordination, access governance, and monitoring practices.
• Experience implementing automation, analytics, or AI-enabled tools that improve business functions and produce measurable operational-efficiency gains.
• Experience developing standard operating procedures, dashboards, service metrics, and process improvements that enhance responsiveness and operational performance.
• Experience managing vendors, managed service providers, software providers, and security partners.
• Familiarity with NIST and DoD Risk Management Framework (RMF) cybersecurity practices, federal security expectations, and risk-based governance approaches relevant to contractor operations.
• Prior experience supporting cleared programs, secure federal environments, or mission-driven government-contracting organizations is preferred.

Education:

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Operations Management, or related field of study is required. Equivalent relevant experience may be considered.
• MBA/Master's Degree in a relevant field of study preferred.

Certificates, Licenses and Registrations:

• Relevant certifications such as Security+, CISSP, CISM, ITIL, PMP, Microsoft, Azure, or related credentials are preferred.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to explain technical concepts, risks, and recommendations to senior business and technology stakeholders.
• Ability to develop and present clear, concise briefings on technology operations, service performance, security risks, roadmap priorities, and implementation impacts.
• Ability to write clear and concise creative content in a highly confidential manner.

Clearance Requirements:

• Ability to obtain and maintain a DoD or DHS security clearance is required.
• Prior experience supporting cleared programs, secure federal environments, or mission-driven government-contracting organizations is preferred.
• Active or prior DoD or DHS clearance is preferred.

Travel:

• Occasional local travel may be required to support technology operations, business needs, and stakeholder meetings.

Environmental Requirements:

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)