Enterprise IT Operations & Automation Engineer

Winston & Strawn LLP; Los Angeles (CA); On-site; USD 121,000 - 137,000; Full time

Job summary

Winston Taylor is seeking an IT Operations professional to automate, administer, and support a complex enterprise IT environment, including identity and access management, monitoring, email and secure file transfer systems.

Leverages PowerShell and Active Roles to automate operational workflows, provides tier three incident, service request and problem management support, and partners cross‑functionally to improve monitoring, reliability, and compliance with security and operational standards.

Qualifications

• Associate's degree or higher required; Bachelor's preferred.
• 3+ years in IT operations with ITSM experience.
• Experience with Microsoft technologies, Cisco, Meraki, and VMware.
• Willing to commute to an office 3–4 days per week.
• Experience in IT automation, scripting, and APIs.
• Ability to document work in ITSM and maintain security standards.

Responsibilities

• Network / Application Monitoring and Triage.
• Run automation of operational activities utilizing PowerShell, ActiveRoles Server, etc.
• Assist in Developing integrations of new IT projects into Operational Support Processes.
• Act as liaison with Identity, Collaboration, Infrastructure and Application teams to enhance monitoring, identify recurring issues, propose process enhancements while maintaining ownership through the process.
• Provide tier three incident service request and problem management support to Technical Support teams. Work with appropriate engineers, support personnel, and vendors to resolve issues accurately and within reasonable time limits.
• Administer, Maintain, and support Operations platforms including but not limited to monitoring, two-factor authentication, printing, identity, SaaS, automation, collaboration, networking and Infrastructure.
• Performs system administration procedures, adhering to Winston and IS network and security policies, procedures and standards.
• Provide weekend and after‑hours support as required by the position.
• Responsible for basic email administration and troubleshooting including but not limited to spam, virus filtering, and message tracking.
• Provision network and application user accounts including network login, email, document management, fax, file transfer, etc.

Skills

Analytical skills

Problem solving

Attention to detail

Time management

Scripting

Adaptability

Education

Associate's degree

Bachelor's degree preferred

Tools

Microsoft technologies

Cisco

Meraki

VMWare

Azure

Active Roles

Job description

Winston Taylor is seeking an IT Operations professional to automate, administer, and support a complex enterprise IT environment, including identity and access management, monitoring, email and secure file transfer systems.

Leverages PowerShell and Active Roles to automate operational workflows, provides tier three incident, service request and problem management support, and partners cross‑functionally to improve monitoring, reliability, and compliance with security and operational standards.