Enterprise IT Logistics Spec

Atrium Health Wake Forest Baptist; North Carolina; On-site; USD 32,000 - 38,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking an Enterprise IT Logistics Spec to manage day-to-day logistics operations including hardware delivery and inventory management. The role requires coordination with multiple teams and provides essential support in a healthcare environment, fostering a collaborative work culture focused on innovation and excellence.

Qualifications

• Experience working in logistics, warehousing, or manufacturing preferred.
• Experience in a healthcare or related environment is preferred.
• Demonstrated ability in delivering project asset coordination functions.

Responsibilities

• Handles day-to-day ITS logistics operations and support.
• Conducts deployment services including desk setup and phone provisioning.
• Assists with unloading shipments and inventory management.

Skills

Proficiency in Microsoft Office

Documentation skills

Hardware troubleshooting

Education

High school diploma or equivalent relevant work experience

Tools

Inventory management tools

Job description

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Job Description

JOB SUMMARY: Handles all day-to-day ITS logistics operations and support activities related to the desktop, network/telecomm and server infrastructure outside of the datacenter, while providing great customer service and support to the organization. Responsible for understanding in-depth cross department workflows and partners with our customers to recommend solutions and optimal hardware configurations to assist in the optimal delivery of Academic, Healthcare and Research systems.

Job Description

JOB SUMMARY: Handles all day-to-day ITS logistics operations and support activities related to the desktop, network/telecomm and server infrastructure outside of the datacenter, while providing great customer service and support to the organization. Responsible for understanding in-depth cross department workflows and partners with our customers to recommend solutions and optimal hardware configurations to assist in the optimal delivery of Academic, Healthcare and Research systems.

EDUCATION/EXPERIENCE: High school diploma or equivalent relevant work experience required. Experience working in logistics, warehousing, or manufacturing preferred. Experience in creation and implementation of project plans including resource supervision, change management, coordination with multiple teams and quality follow with the customer. Experience in a healthcare or healthcare related environment preferred. Broad knowledge of IT Services within the Academic, Clinical and Research areas. REPORTS TO: Manager, Enterprise Infrastructure Operations

LICENSURE, CERTIFICATION, and/or REGISTRATION: n/a ESSENTIAL FUNCTIONS: Assists with unload of shipment received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock rooms and local regional sites. Completes data entry in inventory management systems verifying accuracy of requests matching quantities and types Prepares shipments including create and paste labels, removing any old, non-needed stickers, organize packaging to ensure safety Cleans and refurbishes computers and phones in preparation for returning to stock, logging information in inventory management system Conducts deployment services, which encompass desk side support, desk setup, phone provisioning, and quick fix management Receives and processes all returning equipment shipment from termed employees Ensures that ITS hardware standards are followed. Escalates issues to Manager when necessary. Works closely with ITS Project Coordinator to ensure equipment resources are available for go lives. Responsible for resource planning with assistance from the Manager. Works closely with Asset Management to ensure that full discovery of hardware assets is in place. Ensures hardware and software is appropriately procured, recorded, tracked, transferred and recycled Ensures that weekly timesheets and updates are created and delivered to the Manager or uploaded to the site. Records time spent on projects to meet documentation requirements. Documents all critical workflows for assigned areas of coverage and ensures documentation is available to the Enterprise Infrastructure Operations Team. Documents all work performed in the ITS Service Management System. Identifies operational deficiencies and makes recommendations to the Manager for review. Other duties as assigned

SKILLS & QUALIFICATIONS: Proficiency in Microsoft Office Familiarity with inventory management tools preferred Experience operating forklifts/lift trucks recommended, certification a plus Highly developed documentation, knowledge and information management skills Demonstrated ability in delivering project asset coordination functions; and experience in the use of asset management systems, especially software license and asset management Experience in analyzing SCCM data in relation to assets and software Demonstrated experience with hardware troubleshooting. In depth knowledge of Enterprise software and hardware troubleshooting serving as an escalation path for other areas of ITS support teams. Have an overall span of knowledge of support in the Enterprise. Serve as a conduit for communication from the customer Demonstrated ability to coordinate and deliver equipment for deployment projects on time and on budget.

WORK ENVIRONMENT: Fast paced with long hours as needed based on business requirements. Maybe required to go into student/academic areas, patient care areas such as patient rooms, Operating rooms, or treatment rooms when needed to deliver equipment

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About The Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence – always

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care and Research Services

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