Enterprise IT Applications Sr. Manager

The Hollister Group; United States; On-site; USD 150,000 - 165,000; Full time

Job summary

The Hollister Group is seeking an IT/Business Applications Sr. Manager to lead the enterprise systems strategy and the design, implementation, and optimization of systems powering GTM, finance, procurement, and quality operations.

You will oversee a global team of analysts, admins, and developers through the full lifecycle of enterprise applications from requirements to production support, championing automation and AI-enabled workflows to boost efficiency.

Qualifications

• 8+ years of Enterprise Business Systems experience in SaaS or enterprise environments.
• 4+ years of people management experience.
• Proven success leading large cross-functional initiatives.
• Experience implementing and supporting Salesforce, ERP, and related systems.

Responsibilities

• Define enterprise systems strategy and multi-year roadmap aligning GTM, finance, and quality systems.
• Architect scalable, secure ecosystems with data governance.
• Lead a global team of analysts, admins, and developers through full lifecycle.
• Orchestrate integrations across Salesforce, CPQ, NetSuite, Jira.
• Drive automation and AI-enabled workflows for operational velocity.
• Oversee lifecycle from design to production support.
• Manage change and adoption with training and documentation.

Skills

Leadership

Stakeholder mgmt

Salesforce

CPQ

ERP

APIs/ETL

Data architecture

Agile/Scrum

Tools

Jira

Confluence

NetSuite

Boomi

Workato

n8n

Job description

***Please note only candidates living in states on Eastern Standard Time will be considered for the role.

The IT/Business Applications Sr. Manager serves as both the architect and coach behind our enterprise applications strategy—leading the design, implementation, and ongoing optimization of the systems that power our go-to-market, finance, procurement, and quality operations.

You will lead a global team of business analysts, system administrators, and developers responsible for the full lifecycle of enterprise business applications—from requirements and design through configuration, development, testing, deployment, and long-term support

What You’ll Do

Enterprise Systems Strategy & Architecture

• Define and own the enterprise business systems strategy and multi-year roadmap, aligning GTM, finance, quality systems with company objectives and Enterprise Technology strategy.
• Architect scalable, secure, and compliant technical ecosystems that support rapid growth and global operations
• Champion automation, AI-enabled workflows, and process simplification to reduce manual effort and improve operational velocity.
• Orchestrate integrations across Salesforce, Salesforce CPQ, NetSuite, Jira, and other enterprise systems to ensure seamless data flow and end-to-end visibility, simplifying the end-user experience
• Define and uphold data governance, system architecture, and security standards to ensure accuracy, consistency, and trust in enterprise data.
• Partner closely with analytics and data teams to ensure systems are optimized for reporting, forecasting, and data warehouse initiatives.
• Design and implement a continuous improvement function for the Enterprise Business Systems team focused on eliminating work that could be automated or executed through the deployment of AI.

End-to-End Application Lifecycle Ownership

• Oversee the full lifecycle of enterprise applications—from documentation and design through configuration, development, testing, implementation, and production support.
• Ensure high-quality system delivery through strong standards, validation practices, testing discipline, and post-launch support models.
• Prioritize enhancements, fixes, and new capabilities based on business impact, risk, urgency, and resource availability.

Cross-Functional Partnership

• Act as a trusted advisor and primary liaison between Enterprise Technology and business stakeholders across our customer-facing and back-office teams.
• Ability to lead / lead your team through requirements gathering, workshops, and solution design sessions—translating business needs into scalable technical solutions where appropriate.
• Serve as functional relationship owner, ensuring systems continuously evolve with business needs.
• Lead, mentor, and develop a high-performing team of business system analysts, developers, and system administrators.
• Set clear objectives, provide coaching and technical guidance, conduct performance reviews, and support long-term career development.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

Delivery, Change & Adoption

• Lead large, cross-functional enterprise initiatives with competing priorities, ensuring projects stay on track and meet milestones.
• Drive change management, training, documentation, and communication strategies to ensure strong user adoption.
• Ensure systems comply with internal policies, data governance standards, security requirements, and external regulations (e.g., SOX, ISO, etc.)

Requirements

Who You Are

• 8+ years of experience in Enterprise Business Systems, Revenue Operations, IT Applications, or Business Technology within SaaS or complex enterprise environments.
• Proven experience leading the implementation, configuration, development, and support of complex enterprise platforms (e.g., Salesforce, CPQ, ERP, Atlassian, etc.).
• 4+ years of people management experience, including direct reports, performance management, and team development.
• Demonstrated success leading large, matrixed, cross-functional initiatives.

Technical & Functional Expertise

• Deep knowledge of Salesforce ecosystems (Sales, Service, and Experience Clouds, CPQ), iPaaS platforms (Boomi, Workato, n8n, etc.), and with ERP platforms such as NetSuite.
• Experience with system integrations, APIs/ETL, workflow automation, and enterprise data architectures.
• Strong business analysis and product ownership skills, with experience translating requirements into technical solutions.
• Hands-on technical background (configuration and/or coding) sufficient to coach teams and guide solution design.

Leadership & Delivery Skills

• Strong strategic mindset with the ability to translate business strategy into scalable systems and roadmaps.
• Excellent communication and facilitation skills; ability to speak both "business" and "technical."
• Experience working in Agile/Scrum environments using tools such as Jira and Confluence.
• Strong change management, documentation, and training experience.
• Certifications such as PMP, CSM, Salesforce, or vendor-specific credentials are a plus

Compensation

Expected Annual Base Salary $150-165k + bonus

Our Commitment to Inclusion & Belonging

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupations or positions.