Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); On-site; USD 100,100 - 204,490; Full time

Benefits offered by this job

Medical coverage

401(k) plan with match

Paid time off

Job summary

PNC Financial Services Group, Inc. is looking for an Enterprise Infrastructure Manager in Pittsburgh. This leadership role involves establishing and executing capacity and performance strategy across various infrastructure and application platforms.

As a hands-on technical leader, you will manage capacity risks, performance optimization, and lead a high-performing team. A strong background in several operating systems and database platforms is crucial, as well as excellent communication skills.

Competitive salary and benefits are provided.

Qualifications

• 3+ years management experience in technical roles.
• Experience in capacity management and performance engineering.
• Proven leadership and stakeholder management skills.

Responsibilities

• Drive end-to-end capacity planning and performance engineering.
• Provide hands-on technical leadership across application stacks.
• Communicate risks and insights to executive leadership.

Skills

Technical leadership

Capacity management

Performance engineering

Cloud platforms

Communication skills

Education

Bachelor's degree

Tools

AWS

Azure

SQL Server

MongoDB

Oracle

Job description

## Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)Applylocations: PA - Pittsburgh (15219): AZ - Phoenix (85016): CO - Denver (80005): OH - Strongsville: AL - Birminghamtime type: Full timeposted on: Posted Todayjob requisition id: R226152# **Position Overview**At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Denver, CO, Birmingham, AL and Phoenix, AZ. The manager of Capacity Management is responsible for establishing and executing PNC’s enterprise-wide capacity, performance, and optimization strategy across infrastructure, databases, and application platforms. This role requires a highly technical, hands-on leader who can operate across Windows, Linux, database platforms, and JVM-based applications, with the ability to analyze system behavior, identify performance risks, and direct remediation efforts across engineering teams. The manager functions as both an enterprise strategist and technical authority, ensuring infrastructure scalability, performance stability, and cost efficiency, while guiding teams to resolve complex cross-stack performance issues. Key Responsibilities • Drive end-to-end capacity planning and performance engineering across infrastructure and application layers • Provide hands-on technical leadership and escalation support across OS, database, and application stacks • Identify capacity risks, performance bottlenecks, and system saturation trends, ensuring proactive mitigation • Drive cost optimization (FinOps) through right-sizing and efficient workload placement • Lead root cause analysis and prevention strategies for recurring incidents • Partner with Architecture, SRE, DevOps, and Application teams to influence design and scalability decisions • Build and lead a high-performing team, ensuring technical depth and execution excellence • Communicate risks, insights, and recommendations to executive leadership Deep Technical Scope (Hands-On Expectations) • Act as a cross-stack technical authority, capable of analyzing and correlating performance issues across: o Operating Systems (Windows, Linux, Unix): CPU utilization vs saturation, memory pressure, paging/swapping, NUMA alignment, disk I/O bottlenecks o Database Platforms: Oracle (AWR, wait events, tuning), SQL/SQL Server (queries, indexing, locking), MongoDB (working set, sharding, query efficiency) o JVM-Based Applications: heap utilization, GC tuning (G1GC, CMS), memory leaks, object churn, thread contention • Perform deep-dive performance triage across infrastructure → OS → JVM → database → application layers • Identify issues such as resource contention, inefficient queries, and JVM misconfiguration • Serve as a central escalation authority, determining root cause domain and routing to appropriate teams • Provide clear, actionable technical direction for remediation without requiring direct execution Qualifications • Experience across infrastructure, capacity management, performance engineering, or SRE, with 3+ years management experience • Proven capability as a hands-on technical leader across multiple stacks • Deep expertise in: o Windows and Linux operating systems o Database platforms (Oracle, SQL Server/SQL, MongoDB etc) o JVM performance analysis and tuning o Distributed and large-scale systems • Strong experience with: o Cloud (AWS, Azure, GCP), containers, virtualization o Observability platforms (vROPs, Turbonomic, Dynatrace, Prometheus, etc.) • Familiarity with ITIL, SRE, and DevOps frameworks • Proven leadership, stakeholder management, and executive communication skillsPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.* Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.* Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.* Implements best practices for technology architecture and management.* Directs, motivates, develops and oversees the performance of the management team and key staff.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:* **Include Intentionally** - Cultivates diverse teams and inclusive workplaces to expand thinking.* **Live the Values** - Role models our values with transparency and courage.* **Enable Change** - Takes action to drive change and innovation that will transform our business.* **Achieve Results** - Takes personal ownership to deliver results. Empowers and trusts others in decision making.* **Develop the Best** - Raises the bar with every talent decision and guides the achievement of all employees and customers.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration## **Competencies**Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration## **Work Experience**Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)# **Pay Transparency**Base Salary: $100,100.00 – $204,490.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.# **Application Window**Generally, this opening is expected to be posted for two business days from 06/25/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.