Enterprise Infrastructure Manager - SRC First Response (Infrastructure Shared Technologies)

Fairygodboss; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

PNC is seeking an Enterprise Infrastructure Manager to lead the second‑shift operations team across multiple locations including Phoenix, AZ; Denver, CO; Dallas, TX.

Based in an in‑office environment, you will oversee a mixed stack (WebSphere, Tomcat, Apache, MQ, Kafka, Artifactory, GitHub, Jenkins, uDeploy, Ansible) and drive automation to improve reliability.

The role emphasizes collaboration with the SRC First Response – Infrastructure Shared Technologies organization and incident leadership.

Qualifications

• Experience leading enterprise infrastructure teams.
• Strong collaboration across multiple tech domains.
• Drive automation and reliability improvements.

Responsibilities

• Lead and manage the second-shift operations team, providing oversight during off-hours incidents, production issues, and change implementations.
• Support and maintain a diverse technology stack, including WebSphere, Tomcat, Apache, MQ, Kafka, Artifactory, GitHub, Jenkins, IBM UrbanCode Deploy (uDeploy), and Ansible.
• Analyze operational trends and performance metrics to identify opportunities for increased automation, efficiency, and service reliability.
• Drive continuous improvement initiatives focused on reducing manual effort and enhancing platform stability through automation.
• Additional non-shift hours may be required to support escalated incidents requiring management presence.

Skills

Leadership

Incident management

Automation

Tools

WebSphere

Tomcat

Apache

MQ

Kafka

Artifactory

GitHub

Jenkins

IBM UrbanCode Deploy (uDeploy)

Ansible

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Enterprise Infrastructure Manager within PNC's SRC First Response - Infrastructure Shared Technologies organization, you will be based in Phoenix, AZ, Denver, CO, Dallas, TX, Pittsburgh, PA, or Cleveland, OH.

Job duties include, but are not limited to, the following:

• Lead and manage the second-shift operations team, providing oversight and direction during off-hours incidents, production issues, and change implementations.
• Support and maintain a diverse technology stack, including WebSphere, Tomcat, Apache, MQ, Kafka, Artifactory, GitHub, Jenkins, IBM UrbanCode Deploy (uDeploy), and Ansible.
• Analyze operational trends and performance metrics to identify opportunities for increased automation, efficiency, and service reliability.
• Drive continuous improvement initiatives focused on reducing manual effort and enhancing platform stability through automation.
• Additional non-shift hours may be required to support escalated incidents requiring management presence.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Contributes to infrastructure planning