Enterprise Infrastructure Manager - Site Reliability Center (Infrastructure - Database Technologies)

PNC Financial Services Group, Inc.; Frenchtown (AL); On-site; USD 100,000 - 224,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with company match

Pension and stock purchase plans

Paid holidays

Wellness program

Job summary

The PNC Financial Services Group, Inc. is seeking an Enterprise Infrastructure Manager within the Site Reliability Center to lead database services across MongoDB, MySQL, Neo4j, and Informatica, ensuring high availability and security.

Based in multiple U.S. locations (Birmingham, AL; Pittsburgh, PA; Cleveland, OH; Dallas, TX), this in-office role emphasizes incident leadership, change execution, and proactive reliability engineering to reduce customer impact.

Qualifications

• University degree required; higher level education and certifications are desirable.
• Industry experience 8+ years; prior management experience 5+ years typical.

Responsibilities

• Lead Operational Database Services across MongoDB, MySQL, Neo4j, and Informatica platforms with governance and execution.
• Drive automation and self-service to improve efficiency and reduce manual work.
• Own incident response and service restoration, coordinating DBA resources and root cause analysis.
• Manage change execution and readiness, including patching, upgrades, and vulnerability remediation.
• Promote proactive reliability engineering with monitoring, health checks, and capacity planning.

Skills

Information Security

IT Architecture

Network Administration

Network Support

Software Testing

System Administration

ITSM (IT Service Management)

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Infrastructure Manager within PNC's Site Reliability Center organization, you will be based in Birmingham, AL, Pittsburgh, PA, Cleveland, OH, or Dallas, TX.

Job Duties

• Lead Operational Database Services across MongoDB, MySQL, Neo4j, and Informatica platforms, ensuring stable, secure, and highly available database services through disciplined operational governance and execution.
• Drive Automation and Operational Efficiency by identifying repetitive manual activities, expanding self-service and automated execution capabilities, improving consistency, reducing risk, and enabling teams to focus on higher-value engineering and operational work.
• Own Incident Response and Service Restoration, providing leadership during production incidents, coordinating DBA resources, driving rapid root cause identification, service recovery, escalation management, and post-incident corrective actions to reduce recurrence.
• Manage Change Execution and Operational Readiness, ensuring database changes, maintenance activities, upgrades, patching, vulnerability remediation, and recovery procedures are planned, tested, executed, and validated in accordance with enterprise change controls.
• Promote Proactive Reliability Engineering, establishing monitoring, health checks, capacity and performance management, resiliency testing, and preventive maintenance practices that identify risks early and prevent customer-impacting incidents before they occur.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

Job Description

Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function. Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities. Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.

Implements best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values – Role models our values with transparency and courage. Enable Change – Takes action to drive change and innovation that will transform our business. Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Information Security
• IT Architecture
• Network Administration
• Network Support
• Software Testing
• System Administration Competencies Hardware Infrastructure
• Information Security Technologies
• IT Architecture
• IT Environment
• IT Industry: Trends & Directions
• IT Service Management (ITSM)
• IT Standards
• Procedures & Policies
• IT Systems Management
• System and Technology Integration

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $100,100.00 – $223,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/17/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Why Join PNC

Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.