Enterprise Implementation Specialist

Fleet Glass Services, Inc.; Northern (KY); Hybrid; USD 95,000 - 105,000; Full time

Job summary

Slang is seeking an Enterprise Implementation Project Manager to own the execution and customer experience of our most complex implementations, pilots, and multi-location rollouts.

You will lead cross-functional programs with customer executives, operators, and location teams, coordinating with Sales, Customer Success, Product, Technical, and Support to keep milestones, risks, and decisions clearly managed from pilot through deployment.

Qualifications

• 4+ years leading complex enterprise implementations or multi-workstream projects.
• Experience managing cross-functional stakeholders and executives.
• Strong written and verbal communication.
• Customer-facing, service-oriented mindset.
• Ability to lead without formal authority.

Responsibilities

• Own structured implementation plans with milestones, owners, and success criteria.
• Manage pilots and multi-location rollouts from pilot to deployment.
• Proactively surface risks and dependencies.
• Lead executive and customer communications.
• Collaborate across Sales, Customer Success, Product, Technical, and Support.
• Build scalable, repeatable processes for enterprise deployments.

Skills

4+ years experience

Enterprise PM

Executive Presence

Hospitality Mindset

Cross Functional Leadership

Adaptability

Builder Mentality

Job description

As an Enterprise Implementation Project Manager at Slang, you will own the execution and customer experience of our most complex implementations, pilots, and multi-location rollouts. You will serve as a trusted project leader for Enterprise customers, creating structure from complexity and ensuring every stakeholder, milestone, dependency, risk, and decision is clearly managed from pilot through successful deployment.

You will lead cross functional implementation programs involving customer executives, operators, and location-level teams while coordinating closely with Slang’s Sales, Customer Success, Product, Technical, and Support teams. You will build and manage detailed project plans, establish governance and communication cadences, proactively surface risks, drive accountability, and ensure implementations move forward without sacrificing quality or customer experience.

This role combines rigorous project management with Slang’s hospitality mindset. You will anticipate customer needs, obsess over details, and make complex implementations feel organized and easy for the customer. You will also help strengthen and scale Slang’s Enterprise implementation function by identifying patterns, improving processes, and building repeatable ways of working as the business grows.

This role is remote and may require occasional travel for customer engagements and company offsites.

Why You Belong Here and How You Will Grow

At Slang, being a good host means showing care, ownership, and pride in the experience you create. We build trust through consistency, humility, and follow through. Our culture is collaborative, supportive, and grounded in shared success.

In this role, you will have the opportunity to lead increasingly complex Enterprise programs, deepen your project and stakeholder management expertise, and help shape how Slang delivers Enterprise implementations at scale. You will work across functions and with senior customer stakeholders while helping build the systems and standards that define an exceptional Enterprise customer experience.

What Success Looks Like

• Be a Great Host: Deliver a proactive, thoughtful, white-glove implementation experience that builds trust and makes complex programs feel exceptionally well managed.
• Project & Program Management: Build and own structured implementation plans with clear milestones, dependencies, owners, approvals, decision points, and success criteria across pilots and multi-location rollouts.
• Rollout Execution: Successfully move Enterprise customers from pilot through phased deployment, balancing speed, quality, customer readiness, and operational complexity.
• Risk & Dependency Management: Identify risks early, anticipate downstream impacts, drive issues to resolution, and ensure customers and internal stakeholders are never surprised by preventable problems.
• Executive & Customer Communication: Lead clear, confident communication with executives, project owners, operators, and location-level stakeholders while adjusting the level of detail to the audience.
• Cross Functional Leadership: Create alignment and accountability across Sales, Customer Success, Product, Technical teams, Support, and customer stakeholders without relying on formal authority.
• Quality & Readiness: Establish clear launch readiness criteria and ensure configuration, testing, approvals, documentation, and customer preparation are complete before deployment.
• Customer Success Handoff: Create a seamless transition into ongoing Customer Success by maintaining strong documentation, capturing key decisions and context, and ensuring clear ownership at handoff.
• Build for Scale: Identify patterns across Enterprise implementations and improve processes, documentation, tools, and operating standards to make future implementations more consistent and scalable.

What You Will Bring

• Experience: 4+ years of experience in implementation, project or program management, customer success, professional services, or another customer-facing role managing complex customer programs.
• Enterprise Project Management: Demonstrated experience owning complex implementations, deployments, or multi-workstream customer projects with multiple stakeholders, dependencies, milestones, and deadlines.
• Executive Presence: Clear, concise, and confident written and verbal communication with the ability to lead conversations with senior customer and internal stakeholders.
• Hospitality Mindset: Genuine service orientation and a desire to anticipate customer needs, make their experience easier, and deliver an experience that feels personal and thoughtfully managed.
• Cross Functional Leadership: Ability to influence, create accountability, and drive action across teams without formal authority.
• Adaptability: Comfortable operating in an evolving environment where every process may not yet be defined, with the judgment to execute effectively while helping create better structure.
• Builder Mentality: Ability to identify patterns, improve processes, and turn lessons from individual implementations into scalable ways of working.

How Work Affects My Life

Your work helps some of the world’s leading restaurant groups successfully bring Slang to their teams and guests at scale. You will have meaningful ownership over high-impact customer programs and the opportunity to shape how Slang delivers Enterprise implementations as we grow. We offer competitive compensation and benefits that reflect your contribution. At Slang, your work is meaningful, service driven, and focused on helping others succeed.

Compensation & Location

Compensation for this role is location-based and benchmarked against local market data aligned to the employee’s primary work location. Total compensation includes a mix of cash and equity and may vary by location, role level, and experience. Our range is therefore wide and not meant asa negotiation range.

Work Location: Remote

Base Compensation: $95,000-105,000

Equity: Included in offer package

Our Vision

Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) That’s why we started Slang AI We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).

We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.

Our Values

Overachiever Fever.

AI Native.

Humility Ability. We approach each other with curiosity and openness (know-it-alls not welcome!)

Be A Good Host. We build for hospitality. We should embody it.

About Slang AI

Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.

At Slang AI, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI-powered future of restaurants.