Onboarding Specialist

Slang; Northern (KY); Hybrid; USD 73,000 - 99,000; Full time

Benefits offered by this job

Equity included in offer package

Job summary

Slang is seeking an Implementation Manager to be the first host in a customer's journey after the sale. You will welcome customers, guide them clearly, and help them realize value quickly through fast onboarding.

You will guide setup, configuration, integrations, and early usage with hands-on support, partnering with Sales, Product, and Customer Success to ensure a smooth day-one experience.

Qualifications

• 1–2 years in customer onboarding, implementation, customer success, hospitality, or another customer facing role.
• Hospitality mindset with a customer-first attitude and strong organization.
• Ability to adapt in a fast-paced environment and accept feedback for improvement.

Responsibilities

• Guide customers through setup, configuration, and integrations with urgency.
• Provide hands-on support and practical consultation for early usage.
• Stay engaged post-launch to drive adoption and successful outcomes.
• Collaborate with Sales, Product, Support and Customer Success to resolve issues.
• Communicate proactively and warmly throughout onboarding and early lifecycle.

Skills

Customer onboarding

Implementation

Customer success

Hospitality

Communication

Adaptability

Coachability

Ownership

Job description

As an Implementation Manager at Slang, you will serve as the first host in a customer’s journey after the sale. You will create a strong first impression by welcoming customers, guiding them clearly, and helping them realize value quickly. Your focus will be fast, thoughtful onboarding, getting customers live within days, and staying closely engaged to ensure confident adoption and success.

You will guide customers through setup, configuration, integrations, and early usage while providing hands‑on support and practical consultation. You will work within the Customer Experience and Support organization, partnering closely with Sales, Product, and Customer Success to deliver a seamless experience from day one. This role is remote and may require occasional travel for company offsites.

Why You Belong Here and How You Will Grow

At Slang, being a good host means showing care, ownership, and pride in the experience you create. We build trust through consistency, humility, and follow through. Our culture is collaborative, supportive, and grounded in shared success.

What Success Looks Like

• Be a Great Host: Deliver a welcoming, clear onboarding experience that builds trust and sets the tone for the customer relationship.
• Time to Value: Launch customers quickly, typically within their first two weeks, ensuring they feel confident and supported.
• Onboarding Execution: Guide setup, configuration, and integrations with urgency, removing friction and maintaining momentum.
• Adoption & Guidance: Stay engaged post launch to drive strong usage, adoption, and practical best practices.
• Customer Communication: Maintain proactive, warm, and clear communication throughout onboarding and early lifecycle.
• Cross Functional Partnership: Collaborate with Sales, Product, Support, and Customer Success to resolve issues and ensure a smooth experience.

What You Will Bring

• Experience: 1–2 years in customer onboarding, implementation, customer success, hospitality, or another customer facing role.
• Traits and Behaviors: Hospitality mindset, customer first attitude, strong organization, urgency, empathy, ownership, and ability to manage multiple customers.
• Adaptability: Comfortable in a fast paced environment and able to adjust as customer needs evolve.
• Coachability: Open to feedback, eager to learn, and motivated to improve.
• Communication Skills: Clear, warm, and professional written and verbal communication with strong listening skills.
• Preferred Experience: Experience in SaaS, restaurants, hospitality, or customer support is a plus.

How Work Affects My Life

Your work helps restaurants better serve their guests while simplifying operations for their teams. We offer competitive compensation and benefits that reflect your contribution. At Slang, your work is meaningful, service driven, and focused on helping others succeed.

Compensation & Location

Compensation for this role is location-based and benchmarked against local market data aligned to the employee’s primary work location. Total compensation includes a mix of cash and equity and may vary by location, role level, and experience. Our range is therefore wide and not meant asa negotiation range.

Work Location: Remote. Mandatory to work West coast hours

Base Compensation: $86,000

• Equity: Included in offer package

Our Vision

Calling a business shouldn’t feel like a robot-hostage situation, where you’re forced to listen to horrible music and can't reach a human, while enduring a soulless voice uttering "I'm sorry I didn't quite get that" on repeat for eternity. (shudder) That’s why we started Slang AI We use the latest AI and audio wizardry to make transacting via voice so enjoyable it’s more human than human. By 2030, we will save businesses and consumers 1 billion minutes of precious time while transforming voice channels into the preferred mode of communication (it's faster and easier than text).

We have backgrounds building product at companies like Spotify, Buzzfeed, the New York Times, and OpenTable —shipping experiences that have reached hundreds of millions of users. Now, we’re using our backgrounds to start a new culture, one that puts product and human-centered design above all else while fostering constant learning and growth. Sound like something you’d like to be part of? Get on board.

Our Values

Overachiever Fever. We’re overachievers (we don’t know any other way)

AI Native. We don't just sell AI. We are Al.

Humility Ability. We approach each other with curiosity and openness (know-it-alls not welcome!)

Be A Good Host. We build for hospitality. We should embody it.

About Slang AI

Slang AI is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.

At Slang AI, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI-powered future of restaurants.