Enterprise Implementation Consultant - Public Sector

Samsara Inc.; Phoenix (AZ); À distance; USD 89 000 - 120 000; Plein temps

Résumé du poste

Samsara Inc. is seeking an Enterprise Implementation Consultant for the Public Sector. This remote role serves US-based government and education customers, focusing on deployment of our IoT platform across state, local, and education sectors.

You will own customer relationships and drive successful deployments. You will collaborate with Sales, Support, Sales Engineering, and Product teams, requiring strong communication with executives and daily users.

Qualifications

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred.
• Requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving skills.
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users.
• Bachelor’s degree from a 4-year institution.

Responsabilités

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage deployment of Samsara technology to large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users.

Connaissances

Customer Success

Account Management

Strategic Consulting

Technical Products

Problem Solving

Executive Communication

Diplomacy

Formation

Bachelor's degree

Outils

PMP certification

Description du poste

Enterprise Implementation Consultant - Public Sector

Phoenix, Arizona, United States

ID:JR12359 (for internal use only)

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

In this role, you will be part of our Public Sector Customer Success team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of state, city, and local government, as well as K12 Education.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

May require travel to customer sites up to 10% of the time, including overnight stays.

In this role, you will:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform


• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment


• Create launch plans and a roadmap to increase product usage


• Track implementation progress, participation, product adoption, and account health


• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases


• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers


• Serve as a mentor to the wider Customer Success and Support teams


• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types


• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.


• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence


• Experience supporting or working with technical products


• Solutions-oriented with strong problem solving skills


• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software


• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment


• Diplomacy, tact, and poise under pressure when working through customer issues


• Bachelor’s degree from a 4-year institution

An ideal candidate also has:

• Strong bias for action, the ability to think big, with insistence on high standards


• Experience serving and supporting large-scale solutions for Public Sector organizations


• Thrives in an unstructured, fast-paced, and change-heavy environment


• PMP certification

$88,979.55 — $119,636.36 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [e-mail] or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Samsara's Mission

Improve the safety, efficiency, and sustainability of the operations that power the global economy.