Enterprise Help Desk Tier 1 — TS/SCI Eligible

Leidos Inc; Lorton (VA); On-site; USD 45,500 - 82,250; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement

Job summary

Leidos Inc is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent in Lorton, VA, to provide technical support on a government contract with the US Department of the Air Force. The ideal candidate will have a Bachelor's degree and at least one year of relevant experience or a high school diploma with three years of experience, along with an active COMPTIA Security+ certification. The position includes resolving technical issues, managing escalations, and ensuring effective daily operations. The pay range is $45,500.00 - $82,250.00.

Qualifications

• Experience in Service Desk/Help Desk environments.
• Proven experience working in ticketing systems with ability to analyze workflows.
• Active COMPTIA Security+ certification or ability to obtain.

Responsibilities

• Provide technical support to end users in a comprehensive IT environment.
• Ensure efficient EHD operations and adherence to best practices.
• Resolve technical problems for end users and manage escalations.

Job description

Leidos Inc is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Agent in Lorton, VA, to provide technical support on a government contract with the US Department of the Air Force. The ideal candidate will have a Bachelor's degree and at least one year of relevant experience or a high school diploma with three years of experience, along with an active COMPTIA Security+ certification. The position includes resolving technical issues, managing escalations, and ensuring effective daily operations. The pay range is $45,500.00 - $82,250.00.