Enterprise Grocery Accounts Lead

Empleora; Northern (KY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

Upside is seeking a Strategic Account Manager to lead mid-market and enterprise accounts in our grocery vertical. You'll gain in-depth product knowledge, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service.

Reporting to the Senior Director of Account Management, you will work with analytics, product, marketing, and operations to ensure retailer value and drive business growth. Location-flexible with hybrid in major metros.

Qualifications

• 10+ years of client-facing experience including 7+ years of enterprise experience in technology.
• Bachelor’s degree required.
• Experience exceeding goals in retention and growth targets.
• Public speaking experience and ability to address formal and casual audiences.
• Strong analytical skills translating analysis into relatable talking points.
• Project-management abilities with timeline management and client communication.
• Experience with grocery industry or two-sided marketplace is a plus.
• Willingness to travel up to 20%.

Responsibilities

• Onboard retailers and manage accounts from onboarding through long‑term engagement.
• Improve retention through platform education and data‑driven decks.
• Identify and close expansion opportunities and renewal conversions.
• Predict concerns to prevent churn and lead monthly reviews with retailer partners.
• Collaborate with internal teams to provide a positive retailer experience.
• Maintain account health across mid‑market and enterprise clients.

Skills

Client-facing experience

Enterprise tech experience

Public speaking

Analytical skills

Project management

Creative problem solving

Grocery industry experience

Travel up to 20%

Education

Bachelor's degree

Job description

Upside is seeking a Strategic Account Manager to lead mid-market and enterprise accounts in our grocery vertical. You'll gain in-depth product knowledge, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service.

Reporting to the Senior Director of Account Management, you will work with analytics, product, marketing, and operations to ensure retailer value and drive business growth. Location-flexible with hybrid in major metros.