Enterprise Field Service Technician

Stone Security; San Francisco (CA); Hybrid; USD 34,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly wage

Quarterly bonus

Travel per diem

Job summary

BearCom's Enterprise Travel Service Team is seeking an LMR Field Service Technician to test, commission, and support Motorola DMR Critical Communication systems (CapMAX/LCP) and Public Safety DAS/BDA ERCES at enterprise customer sites.

You will work closely with installation crews and field management in a highly collaborative environment, delivering mission-critical systems on a travel-intensive schedule across regional deployments.

Qualifications

• 3+ years of LMR field service experience with Motorola DMR system exposure.
• Experience with CapMAX and/or LCP trunked systems preferred.
• Experience with DAS/BDA/ERCES Public Safety systems installation and testing.
• Proficiency in Motorola RM and ASTRO 25/MOTOTRBO programming tools.
• Understanding of RF propagation, antenna systems, and signal measurement.
• Ability to read RF system drawings, schematics, and installation plans.
• FCC GROL preferred or willingness to obtain; OSHA 10 required.
• Valid driver's license with clean MVR; must pass background check and drug screening.

Responsibilities

• Install, configure, test, and commission Motorola DMR infrastructure including CapMAX base stations, LCP trunked systems, and associated network components.
• Support installation and testing of Public Safety DAS, BDA, and ERCES systems per NFPA 1221 and local AHJ requirements.
• Perform FATP, RF coverage verification, and end-to-end system validation prior to customer handoff.
• Create and manage Motorola DMR codeplugs, templates, and subscriber programming for enterprise radio fleets.
• Diagnose and resolve issues with LMR infrastructure, RF distribution, antenna systems, and network integration components.
• Work hand-in-hand with installation crew members and field management, sharing knowledge and supporting team objectives to ensure every project is completed to the highest standard.
• Serve as the technical point of contact on-site; communicate system status, test results, and commissioning milestones clearly and professionally.
• Produce accurate as-built records, test reports, commissioning checklists, and compliance documentation.
• Adhere to OSHA standards, site-specific safety requirements, and BearCom safety protocols at all times.

Skills

LMR field service

CapMAX

LCP trunked systems

DAS/BDA ERCES testing

RF engineering basics

RM ASTRO25 programming

Education

FCC GROL preferred

OSHA 10 certified

Tools

Motorola RM

ASTRO 25

MOTOTRBO programming

Job description

BearCom is North America's largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, BearCom delivers mission-critical solutions including LMR two-way radio systems, Motorola DMR (CapMAX/LCP), DAS/BDA ERCES Public Safety systems, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial, and transportation customers. BearCom partners with industry leaders such as Motorola, Avigilon, Milestone, and LenelS2, serving over 20,000 customers across 40+ end markets.

Position Overview
BearCom's Enterprise Travel Service Team is a dedicated field deployment unit supporting enterprise-level customers across multi-story office buildings, data centers, and shipping/production facilities. As an LMR Field Service Technician, you are the technical specialist responsible for testing, commissioning, and supporting Motorola DMR Critical Communication systems (including LCP and CapMAX platforms) and Public Safety DAS/BDA ERCES systems at enterprise customer sites. You will thrive working in a highly collaborative field environment, partnering closely with installation crew members and field management to deliver mission-critical systems that enterprise customers depend on every day. This is a travel-intensive hourly role requiring 80% regional travel with occasional national deployment.

Key Responsibilities

• Motorola DMR Systems: Install, configure, test, and commission Motorola DMR infrastructure including CapMAX base stations, LCP trunked systems, and associated network components.
• DAS/BDA ERCES: Support installation and testing of Public Safety DAS, BDA, and ERCES systems per NFPA 1221 and local AHJ requirements.
• System Commissioning: Perform FATP, RF coverage verification, and end-to-end system validation prior to customer handoff.
• Codeplug Programming: Create and manage Motorola DMR codeplugs, templates, and subscriber programming for enterprise radio fleets.
• Field Troubleshooting: Diagnose and resolve issues with LMR infrastructure, RF distribution, antenna systems, and network integration components.
• Team Collaboration: Work hand-in-hand with installation crew members and field management, sharing knowledge and supporting team objectives to ensure every project is completed to the highest standard.
• Customer Interface: Serve as the technical point of contact on-site; communicate system status, test results, and commissioning milestones clearly and professionally.
• Documentation: Produce accurate as-built records, test reports, commissioning checklists, and compliance documentation.
• Safety Compliance: Adhere to OSHA standards, site-specific safety requirements, and BearCom safety protocols at all times.

Required Qualifications

• 3+ years of LMR field service experience with hands-on Motorola DMR system experience required.
• Demonstrated experience with Motorola CapMAX and/or LCP trunked systems strongly preferred.
• Experience with DAS/BDA/ERCES Public Safety systems installation and testing.
• Proficiency in Motorola Radio Management (RM) and ASTRO 25/MOTOTRBO programming tools.
• Understanding of RF propagation, antenna systems, and signal measurement.
• Ability to read and interpret RF system drawings, schematics, and installation plans.
• FCC GROL preferred or willingness to obtain; OSHA 10 required, OSHA 30 preferred.
• Valid driver's license with clean MVR; must pass background check and drug screening.
• Excellent verbal and written communication skills.
• A genuine team player — someone who brings energy, accountability, and a collaborative mindset to every job site

Physical Requirements

• Ability to lift 50+ lbs and work on ladders, lifts, and elevated structures.
• Comfortable working in various environments including server rooms, equipment closets, rooftops, and construction sites.
• Ability to stand, kneel, and work in confined spaces for extended periods.
• Capable of working in varying weather and temperature conditions

Travel & Location
This role requires approximately 80% travel, primarily within an assigned region with national travel as project needs require. Candidates must reside within reasonable proximity to a major commercial airport hub to support rapid regional and national deployment. If relocation is required, a relocation package can be negotiated. BearCom supports its travel professionals with an elevated per diem, generous paid time off, and incentive-driven compensation that rewards your expertise, reliability, and commitment to the team.

Why BearCom?

• Highly competitive hourly wage — we pay above market to attract the best in the field.
• Quarterly performance bonus — earn additional compensation based on project quality, customer satisfaction, and team contributions.
• Generous travel per diem — elevated well above standard rates so you're never out of pocket on the road

Keywords
Motorola, MOTOTRBO, DMR, CapMAX, LCP, Link Capacity Plus, P25, Astro25, LMR, Two-Way Radio, DAS, BDA, ERCES, NFPA 1221, RF, UHF, VHF, FCC GROL, OSHA 10, OSHA 30, Public Safety, Enterprise, Critical Communications, Field Service

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.