Enterprise Engineer Associate

Hennepin Healthcare; Minneapolis (MN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Hennepin Healthcare seeks an IS&T Enterprise Applications specialist to support the full lifecycle of healthcare applications. The role serves as a liaison with operational owners and participates in on-call support while contributing to ongoing skills development.

The position is hybrid, with an emphasis on remote work but local on-site system upgrades when required. Responsibilities include managing implementations, maintenance, upgrades, and retirements, analyzing logs, enforcing basic

Qualifications

• Degree required: AA or Bachelor's or equivalent.
• No minimum years of experience required.
• Healthcare IT familiarity preferred.

Responsibilities

• Participate in lifecycle management for small/medium applications: implementations, maintenance, upgrades, retirements.
• Analyze and interpret error logs (Windows/App/IIS/Firewall/etc.).
• Apply basic security practices including firewall rules, credentials, TLS/SSL concepts.
• Modify configuration components (.ini/xml files).
• Learn IS&T tools like ServiceNow and Outlook.
• Understand security best practices for servers and file shares.
• Participate in rotating on-call schedules for off-hours support.
• Translate technical terms for non-technical stakeholders.
• Provide first-line support and troubleshooting across teams.
• Review proprietary interface engine messages and HL7 basics.

Skills

Analytical skills

Written communication

Verbal communication

Independent work

Collaboration

Configuration management

Technical translation

Education

AA or Bachelor's degree

Tools

ServiceNow

Outlook

Job description

JOB DETAILS

Department: IS&T Enterprise Applications FTE: 1.0 (80 hours per pay period) Shift(s): Days Location: Hybrid (primarily remote but seeking local candidate for on-site system upgrades) Purpose of this position: Under close supervision, provide support for HCMC applications throughout the systems life cycle and serve as a liaison with operational owners / customers. Actively engage in ongoing skills development.

RESPONSIBILITIES

• Participate in the management of complete lifecycle for small/medium supported applications including Implementations, maintenance, upgrades, and retirements
• Find and analyze various error logs (Windows/App/IIS/Firewall/etc.)
• Understand basic security best practice activities including firewall rules on servers/workstations, password and credential management, TLS, and SSL
• Evaluate and modify configuration components (.ini/xml files)
• Learn all IS&T tools (ServiceNow, Outlook, etc.)
• Understand best practice around security (Servers/fileshares/IIS/Web servers/etc.)
• Participate in rotating overnight/weekend on call schedule for off-hours support
• Translate technical terminology and concepts to non-technical team members
• Provide first-line support, troubleshooting functional/analytical/technical support tickets
• Work in a team-oriented and collaborative environment
• Understand basic DICOM config and message parsing/evaluation
• Review proprietary interface engine messages
• Understand basic concepts of HL7 messages and their uses/purposes
• Provide regular and/or off hour on call support as scheduled
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• No years of experience
• Associates of Arts (AA) or Bachelor’s degree.
• OR
• An approved equivalent combination of education and experience.

Preferred Qualifications:

• Healthcare industry experience
• Ability to understand customer requirements and their impact on technical directions of a solution
• Ability to develop, document and ensure adherence to technical standards
• Detail-oriented and ability to manage one’s own work independently in a fast-paced environment with changing priorities

Knowledge/ Skills/ Abilities:

• Excellent analytical and organizational skills
• Excellent oral and written communication skills
• Ability to work independently and as a team member across multiple teams
• Ability to independently research and perform analysis to resolve issues
• Understanding and ability to evaluate and modify configuration components (.ini/xml files)
• Ability to translate technical terminology and concepts to non-technical team members
• Ability to work in a team-oriented and collaborative environment
• Ability to review proprietary interface engine messages