Enterprise Data Consultant

First Citizens Bank; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution is seeking a customer service representative to provide phone coverage and assist members remotely throughout the continental U.S. The ideal candidate will possess strong communication skills and a high school diploma. The role involves resolving customer service issues and assisting in office duties. This position offers opportunities for career advancement within a supportive environment.

Benefits

Opportunity for career advancement

Supportive work environment

Competitive pay

Qualifications

• Must be punctual and available for scheduled work shifts.
• Completion of mandatory training including HIPAA Privacy and Security Courses.
• Exceptional communication and customer service skills.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Assist in resolving customer service and pharmacy network issues.
• Perform various office duties including filing and mailings.

Skills

Phone skills

Listening skills

Written communication

Verbal communication

Education

High School Diploma or GED

Job description

Overview

Why consider this job opportunity:

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

Responsibilities

• Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
• Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
• Resolve customer service issues and pharmacy network problems to ensure client satisfaction
• Assist with on-site client orientation, health fairs, and business conferences
• Perform office duties such as copying, collating, mailings, filing, and credit cards

Qualifications

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

Preferred Qualifications

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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