Enterprise Customer Support Specialist - Full Time Contract

Perplexity; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading AI platform is looking for an Enterprise Customer Support Specialist to provide exceptional support for their Enterprise Pro offering. The ideal candidate will have extensive experience in B2B enterprise support, particularly for European markets, and be adept in managing technical inquiries. You will be responsible for resolving customer issues, maintaining documentation, and assisting in security compliance. Join a rapidly growing team dedicated to leveraging AI for decision-making.

Qualifications

• 2+ years in B2B enterprise customer support.
• Understanding of E.U. security requirements and GDPR.
• Ability to explain technical concepts to non-technical audiences.

Responsibilities

• Provide technical support to enterprise customers across U.S. and E.U.
• Create and maintain support documentation.
• Track and report on key support metrics like response times.

Skills

B2B enterprise customer support

Excellent communication skills

Understanding of GDPR compliance

Knowledge of AI products

Additional language skills

Tools

Intercom

Zendesk

Job description

Enterprise Customer Support Specialist - Full Time Contract

Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gill, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, Nvidia, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious.

We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.

Responsibilities

• Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
• Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
• Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
• Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
• Track and report on key support metrics like response times and customer satisfaction
• Help with security compliance requirements specific to E.U. regulations and data protection standards
• Support enterprise clients across various industries with their unique use cases

Qualifications

• 2+ years in B2B enterprise customer support, with experience supporting European markets
• Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
• Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
• Excellent communication skills in English and additional language such as Spanish, French or German
• Experience with customer support platforms like Intercom or Zendesk
• Proven track record of high customer satisfaction in fast-paced environments
• Technical familiarity with enterprise software (engineering background not required)

Bonus

• Knowledge of SSO implementations and API integrations
• Experience supporting AI or search products
• Familiarity with enterprise cloud storage services

Final offer amounts are determined by multiple factors, including, experience and expertise.

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