Enterprise Customer Success Representative (South Central)

Mheducation; Town of Texas (WI); Remote; USD 75,000 - 82,000; Full time

Job summary

A leading education company is seeking an Enterprise Customer Success Representative for their team to support colleges and institutions. This role emphasizes customer engagement, data-driven decisions, and collaboration with internal teams. Ideal candidates will experience in EdTech and strong communication skills, driving renewal and customer satisfaction. The role requires residency in the US, specifically in certain Southern states and involves up to 25% travel.

Benefits

Annual sales incentive plan

Full range of medical benefits

Opportunities for professional growth

Qualifications

• 3+ years of professional experience in customer success, sales, or account management.
• Experience working with enterprise-level accounts in EdTech is preferred.
• Ability to build strong relationships with internal teams and customers.

Responsibilities

• Lead customer success initiatives and drive adoption of products.
• Act as the voice of the customer and capture feedback.
• Collaborate with internal teams for seamless onboarding and support.

Skills

Customer success experience

Strong communication skills

Analytical mindset

Project management skills

Education

Bachelor's degree

Advanced degree in education or educational technology

Tools

Salesforce

Gainsight

SalesLoft

Job description

Overview

Impact the Moment. When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. We’re looking for an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has customer success team experience within the institutional EdTech or enterprise space, working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals.

Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the South Central part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role: TX, OK, AL, AR, MS, TN, or LA.

How You’ll Make an Impact

• Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.
• Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.
• Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes.
• Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals.
• Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers.
• Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores.

Your Goals and KPIs

As an Enterprise Customer Success Representative, your success will be measured by:

• Customer goals and outcomes, especially retention and growth rates
• Active customer engagements
• Average customer health score
• At-risk customer percentage
• Customer satisfaction
• Expansion

What You’ll Bring

We’re looking for someone with:

Education & Experience:

• Bachelor’s degree required; advanced degree in education or educational technology preferred.
• 3+ years of professional experience in customer success, sales, or account management. Experience working with Enterprise-level accounts in EdTech is preferred.
• Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft.

Skills & Mindset:

• Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment.
• Strong verbal and written communication, strategic planning, and project management skills.
• Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution.
• Ability to build strong relationships with internal teams and customers.
• Self-starter, team player, and multitasker who can prioritize effectively.

Why Work with Us?

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do.

As an education innovation company, we\'re proud to play our part by inspiring learners around the world. If you bring your curiosity, we\'ll help you grow in a collaborative environment where everyone shares a passion for success.

The base pay range for this position is between $75,000-82,000 annually; base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.