Enterprise Customer Success Operations Coordinator

Kipsu; Minneapolis (MN); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Unlimited vacation

Life insurance

Flex spending account

Commuter benefits

Job summary

Kipsu, a Minneapolis-based growth-stage tech company, seeks an Operations & Project Coordinator to support the Customer Success organization. This hybrid role reports to the Sr. Director, Strategic Accounts and will back wide-scale enterprise accounts with daily/weekly tasks and coordination across teams.

The role emphasizes strong organization, proactive communication, and ownership of follow-through in a fast-paced environment. Competitive benefits offered.

Qualifications

• 1–3 years in operations and/or project management; SaaS or enterprise accounts helpful.
• Highly detail-oriented with strong organizational skills and ability to juggle many tasks.
• Familiar with JIRA or similar ticketing tools; able to triage and track requests.
• Experience with Salesforce, reporting, and data reconciliation basics.
• Strong spreadsheet skills using MS Excel or Google Sheets.

Responsibilities

• Client Lifecycle Operations: support ongoing account needs and reporting.
• Cross-functional liaison between Support, Development, Product, and Accounts.
• Process Improvement: document processes and identify automation opportunities.
• Project & Deadline Management: track status, blockers, and progress for multiple tasks.
• Messaging Partner Deployment & Onboarding: assist customers and vendors through setup.
• Reporting & Reconciliation: generate recurring reports and handle ad-hoc requests.

Skills

Cross-functional coordination

Attention to detail

Organizational skills

Communication

Tools

JIRA

Salesforce

MS Excel

Job description

Kipsu, a Minneapolis-based growth-stage tech company, seeks an Operations & Project Coordinator to support the Customer Success organization. This hybrid role reports to the Sr. Director, Strategic Accounts and will back wide-scale enterprise accounts with daily/weekly tasks and coordination across teams.

The role emphasizes strong organization, proactive communication, and ownership of follow-through in a fast-paced environment. Competitive benefits offered.