Customer Success Specialist

Kixie Web, inc.; Santa Monica (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Unlimited paid time off (PTO)

Pet-friendly office

Complimentary parking

Learning opportunities in tech startups

Job summary

A leading technology company in Santa Monica is seeking a Customer Success Specialist to enhance customer engagement through effective communication and problem-solving. The role offers a collaborative and dynamic work environment, perfect for those eager to grow their skills in a tech startup. A salary range of $65,000 - $75,000 annually is offered along with comprehensive benefits, including unlimited PTO and a pet-friendly office.

Qualifications

• At least 1 year of past experience in a client-facing role preferred.
• Proficient with software and technology and able to resolve unfamiliar issues independently.
• Embrace continuous learning and seek out opportunities.

Responsibilities

• Communicate and assist customers via various channels.
• Work with internal teams to resolve customer issues.
• Maintain relationships with customers to understand their needs.

Skills

Exceptional patience and interpersonal skills

Proficient with CRM tools

Data-driven decision making

Ability to create impactful customer interactions

Education

Bachelor’s degree

Tools

Pipedrive

Salesforce

HubSpot

Job description

At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.

Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!

Currently, we are looking for a Customer Success Specialist to join our team! This position is in‑office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. The role is a great opportunity to gain experience and grow professionally at a healthy, lively tech startup and hone valuable CS skills that will serve you well in your future. At least 1 year of past experience in a client‑facing role is preferred, but not necessary.

Responsibilities

• Communicate, assist and problem‑solve with a wide variety of customers via phone, Zoom, tickets, and chats
• Work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Help curate our support center and chat logic
• Create and maintain relationships with customers to better understand and achieve their needs
• Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion.

Requirements

• You demonstrate exceptional patience and interpersonal skills, excelling in customer interactions via phone, Zoom, tickets, and chats.
• You thrive on solving new challenges and take pride in finding effective solutions.
• You are proficient with CRM tools such as Pipedrive, Salesforce, and HubSpot, or you’re a fast learner with a strong desire to master tools like these.
• You embrace continuous learning and seek out opportunities to expand your knowledge and skill set.
• You prefer a dynamic work environment and dislike monotony in your day‑to‑day tasks.
• You are data‑driven, using insights to inform your decision‑making and improve outcomes.
• You excel at creating positive and impactful customer interactions at all stages of the customer lifecycle.
• You have a natural aptitude for software and technology, coupled with the ability to research and resolve unfamiliar issues independently.
• Ideally, you hold a bachelor’s degree, though it is not a strict requirement.
• Role Schedule: 6am - 2PM PST (Subject to change)

Benefits and Perks

• Comprehensive medical, dental, and vision insurance
• Unlimited paid time off (PTO), sick leaves, and paid holidays
• A pet‑friendly office so your furry friends can be part of your workday
• Complimentary parking in our secure garage
• Opportunities to learn everything there is to know about tech startups and developing your CS skills
• A collaborative, dynamic, and supportive team environment

$65,000 - $75,000 a year