Enterprise Customer Success Manager — US Market

Remote; San Francisco (CA); Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Work from anywhere

Annual learning budget USD 1,000

Unlimited leave

Health insurance

Home office stipend

Job summary

Sprinto is seeking an Enterprise Customer Success Manager to own a portfolio of high‑value US enterprise accounts. You will renew, expand, and drive long‑term partnerships, working directly with CISOs and senior security leaders to translate compliance and risk insights into business outcomes.

You will lead multi‑framework GRC transformations, shaping engagement playbooks, and mentoring junior CSMs as Sprinto scales in the US market. This role is 100% remote with high ownership and impact.

Qualifications

• 8–12 years in customer success, consulting, or project management.
• Strong track record in US enterprise and mid‑market accounts.
• Proven experience leading complex, multi‑phase digital or GRC transformation programs.
• Comfort operating in a new, fast‑moving segment with high autonomy.
• Excellent communication and relationship-building with senior security/executive stakeholders.
• Strong project management ability across multiple concurrent initiatives.
• Proficiency with CRM and data analysis tools.

Responsibilities

• Own GRR and your Book of Business for US enterprise and mid‑market accounts, driving revenue retention, renewals, and expansion.
• Establish Sprinto as the trusted GRC partner for US enterprises with repeatable onboarding and adoption playbooks.
• Engage directly with CISOs, CIOs, CPOs, CROs to translate security and compliance insights into business outcomes.
• Lead multi‑framework GRC transformation programs (SOC 2, ISO 27001, HIPAA, PCI‑DSS) in collaboration with product and delivery teams.
• Monitor account health and drive improvements in NPS, adoption, and engagement trends.
• Lead QBRs/EBRs with executives, aligning on strategy and outcomes.
• Codify best practices and mentor other CS team members as Sprinto scales.

Tools

Salesforce

Gainsight

Job description

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised$31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

The US is the most demanding and most competitive GRC market in the world — home to security-first enterprises, mature CISO organisations, and the highest bar for what a compliance partner should be. This is where our enterprise ambition is heading, and we're looking for an Enterprise Customer Success Manager to own that frontier.

This is not a role for someone who wants a settled playbook handed to them. You'll be one of the early voices defining how Sprinto shows up for US enterprises: carrying a portfolio of high-value accounts, earning the trust of senior security and compliance leaders, and turning first-time adopters of AI-powered GRC automation into long-term, expanding partnerships. Your wins won't just move your book — they'll shape how we win this segment for the years ahead.

If you're energised by high ownership, real stakes, and the chance to build the standard rather than inherit it, this is your seat.

Where you'll leave your mark?

• Own GRR and your Book of Business. Take full ownership of a portfolio of high-value US enterprise and mid-market accounts, driving revenue retention, renewals, and expansion, and treating net revenue retention as your headline outcome.

• Establish Sprinto as the trusted GRC partner for US enterprises. Set the standard for how we deliver value in a new and fast-scaling segment — building repeatable approaches to onboarding, adoption, and value realisation that later CSMs will run on.

• Be a trusted advisor to security and compliance leadership. Engage directly with CISOs, CIOs, CPOs, Chief Risk Officers, and their teams as a strategic advisor, translating security, compliance, and best-practice insight into outcomes that matter to their business.

• Lead complex GRC transformation programs. Own the planning and execution of multi-framework, multi-stakeholder GRC transformation initiatives — spanning SOC 2, ISO 27001, HIPAA, PCI-DSS, and adjacent US-relevant standards — partnering with internal product and delivery teams to align outcomes to customer goals.

• Own and monitor account health. Proactively track and improve leading indicators — NPS, product adoption, usage depth, and engagement trends — to protect customer health and pre-empt risk well before renewal.

• Drive strategic reviews. Lead Quarterly and Executive Business Reviews (QBRs and EBRs), presenting value realised and aligning on forward strategy with both operational and executive stakeholders.

• Shape playbooks and mentor as an SME. Act as a subject-matter expert within the CS org — codifying what works, feeding it back into process and enablement, and mentoring other CSMs on complex enterprise scenarios as the team scales.

The kind of builder we're looking for -

• 8–12 years in customer success, consulting, or project management, with a strong track record in US enterprise and mid-market accounts.

• Demonstrated ownership of net revenue retention, renewals, and expansion across a portfolio of strategic, high-ACV accounts.

• Proven experience leading complex, multi-phase digital or GRC transformation programs, with a focus on scaling impact and measurable results.

• Comfort operating in a new, fast-moving segment — high autonomy, evolving process, and the judgment to build structure where little exists yet.

• Excellent communication and relationship-building skills with senior security and executive stakeholders in US enterprises.

• Strong project management ability across multiple concurrent, complex initiatives.

• Proficiency with CRM and data analysis tools.

• Ability to work in alignment with US business hours for real-time engagement with enterprise accounts.

How we care for our Sprinters?

• Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.

• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.

• We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.

• We count your spark, not your leaves: Unlimited leave so you can reset when you need to.

• Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.

• Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.