Enterprise Customer Success Manager (US)

TechWolf; New York (NY); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401k matching

Equity

Hybrid work

Remote work abroad

Learning & development

Social & sports activities

Job summary

TechWolf is seeking a seasoned Customer Success leader in New York City to partner with enterprise clients on workforce transformation initiatives. You will guide executive stakeholders, define success plans, and drive measurable outcomes using TechWolf’s AI-powered platform.

As a foundational member of the Customer Success team, you will shape the strategy, foster high-value relationships, and collaborate with Product and Sales to fuel growth while delivering exceptional client value.

Qualifications

• Extensive knowledge of HR, workforce transformation, and experience with HR tech or as a consultant.

Responsibilities

• Be a Trusted advisor guiding senior executives through workforce transformation journeys.
• Own the client’s value journey and identify opportunities for account growth with sales teams.
• Build long-term relationships with multi-level stakeholders and champions.
• Be the internal voice of the customer for Product, Services, and Sales teams.

Skills

Domain expert

Strategic problem-solver

Executive communicator

Job description

Ready to drive workforce transformation and redefine careers? At TechWolf, we’re shaping the future of work through advanced workforce intelligence solutions powered by state-of-the-art AI technology. Our Customer Success team helps our clients navigate complex workforce transformation, create solutions opportunities, and drive organisational agility with our platform.

We are looking for an experienced professional with deep expertise in enterprise Workforce Transformation to join as a founding member of our Customer Success team. You’ll be the strategic partner our customers trust to navigate their workforce transformation journey, guiding them to realise tangible outcomes with TechWolf.

This isn’t just another role. It’s a leap forward into a business built entirely around empowering workforce transformation with innovative technology. You’ll collaborate closely with visionary leaders and industry experts, and play a pivotal role within a purpose-driven team shaping the future of work.

If you’re passionate about AI transformation, working with customers and positively impacting society, there’s no better place to be. Zero fluff. All impact.

What you’ll do:

You’ll drive high retention and customer satisfaction, by ensuring clients achieve maximum value with our platform and achieve their goals. You’ll:

• Be a Trusted advisor: strategically guide senior executives through their workforce transformation journeys, addressing specific challenges like upskilling and reskilling, internal mobility and strategic workforce planning.
• Own the client’s value journey: clearly define and implement success plans aligned with customer priorities and tailored to their context, ensuring they consistently achieve their business goals. Identify opportunities for account growth and collaborate with sales teams to drive upsells.
• Build long-term relationships: develop customer advocates and maintain multi-level client relationships, ensuring alignment and trust with key decision-makers and champions.
• Be the internal voice of the customer: convert customer insights into strategic inputs for our Product, Professional Services and Sales teams, fuelling continuous improvement.
• Proactively manage account health and renewals: continuously monitor and address risks, mobilizing internal teams proactively to maintain exceptional client value and satisfaction.
• Customer Success Pioneer: as a foundational member, help shape TechWolf’s approach to customer success from the ground up.

Who you are:

You’ll thrive in this role if you are a natural relationship-builder with insatiable curiosity, and a strong problem solver with an eagerness to drive impactful outcomes.

These key skills will set you up for success:

• Domain expert: you have extensive knowledge of HR, workforce transformation, and experience working with large enterprises on these topics, either as a consultant or within HR Tech.
• Strategic problem-solver: You thrive in ambiguity, can think long term and can break big hairy goals down into actionable steps. You’re relentless in pursuit of clear results, leveraging first-principle thinking to identify and resolve customer pain points.
• Executive communicator: you’re adept at managing high-stakes conversations at the executive level, confidently interacting with CHROs, VPs and other senior leaders. You influence positively, build lasting relationships, and communicate effectively both internally and externally.

You’re based out of NYC and eager to work from the local office and regularly travel to customers. A bonus is that you have an overall experience with AI‑first ways of working.

What’s in it for you?

• Fair & competitive salary: $130k-$200k base salary + bonus + equity
• Equity: everyone at TechWolf shares in our collective success!
• Hybrid, 3 days in New York City office and flexible hours
• Health insurance & Matching 401k
• Enjoy up to 3 weeks per year working remotely from abroad
• Learning and development opportunities to continuously expand your skills
• A supportive environment with room for growth, autonomy and innovation
• Regular (global) social and sports activities to build great relationships and have fun!

Sounds like your cup of tea? There’s more! TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation.

We provide a unique opportunity to work with an all-star team and cutting‑edge product, in a purpose‑driven company that aims to empower people to flourish at work. TechWolf is growing fast and you’ll join a high‑performing international team with a unicorn dream.

Are you ready to build a rocket ship with us?

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