Enterprise Customer Success Manager (Remote - US)

Remote Jobs; United States; Remote; USD 110,000 - 162,000; Full time

Job summary

A leading SaaS company in the United States is seeking an experienced Customer Success Manager to develop strong relationships with clients and ensure they achieve their goals. This role requires a customer-centric mindset, strong analytical skills, and proficiency with tools like Salesforce and PowerBI. Competitive compensation and flexible work arrangements are offered.

Benefits

Competitive compensation

Flexible remote and hybrid work arrangements

Comprehensive health coverage

401K with company match

Flexible vacation policies

Qualifications

• Minimum 3 years of professional experience in customer success or related SaaS environment.
• Strong technical proficiency with CRM tools and data visualization platforms.
• Demonstrated ability to engage with executives and deliver strategic presentations.

Responsibilities

• Develop and maintain strong relationships with enterprise clients.
• Act as the primary point of contact for customers.
• Provide training and education to optimize product utilization.

Skills

Customer-centric mindset

Analytical skills

Organizational skills

Written/oral communication skills

Tools

Salesforce

Gainsight

PowerBI

Job description

Overview

Employer Industry: SaaS (Software as a Service)

What to Consider

• Competitive compensation up to $162K, plus bonus opportunities
• Flexible remote and hybrid work arrangements
• Comprehensive health coverage, including medical, dental, and vision
• 401K with company match or pension match (region-dependent)
• Flexible vacation policies, birthday leave, and volunteer time off
• Opportunities for professional development and learning

What to Expect (Job Responsibilities)

• Develop and maintain strong relationships with enterprise clients, ensuring alignment with their strategic objectives
• Act as the primary point of contact for customers, delivering strategic guidance and proactive support
• Provide training and education through webinars, live sessions, and digital resources to optimize product utilization
• Monitor client health metrics, track adoption, and identify opportunities for growth or risk mitigation
• Prepare and present strategic business reviews and executive-level presentations to drive engagement and measurable outcomes

What is Required (Qualifications)

• Minimum 3 years of professional experience in customer success, audit, risk management, compliance consulting, or a related SaaS environment
• Strong technical proficiency with CRM tools (Salesforce, Gainsight) and data visualization platforms (PowerBI)
• Excellent analytical, organizational, and written/oral communication skills
• Demonstrated ability to engage with executives and stakeholders, delivering QBRs/EBRs and strategic presentations
• Customer-centric mindset with a passion for helping clients achieve their goals and solving technical challenges

How to Stand Out (Preferred Qualifications)

• Experience in SaaS platforms, understanding adoption strategies, and familiarity with advanced product configurations