Enterprise Customer Success Manager (Remote - US)

Jobgether; United States; Remote; USD 108,000 - 162,000; Full time

Job summary

A leading talent matching platform in the United States is seeking an experienced Enterprise Customer Success Manager to drive client satisfaction and retention. This role involves building strong relationships with key clients, providing strategic guidance, and ensuring optimal product utilization. The candidate should have a minimum of 3 years in customer success and strong analytical skills. Competitive compensation includes a salary range of $108K–$162K, flexible work arrangements, and comprehensive health coverage.

Benefits

Competitive compensation

Flexible remote and hybrid work

Comprehensive health coverage

401K with match

Flexible vacation policies

Qualifications

• Minimum 3 years of experience in customer success or related field.
• Ability to engage executives and deliver strategic presentations.

Responsibilities

• Develop and maintain relationships with enterprise clients.
• Act as primary contact for customers, providing proactive support.
• Monitor client health metrics and identify growth opportunities.
• Collaborate with internal teams to resolve issues efficiently.

Skills

Customer success

Technical proficiency with CRM tools (Salesforce, Gainsight)

Analytical skills

Written/oral communication

Organizational skills

Tools

Salesforce

Gainsight

PowerBI

Google Suite

MS Office

Job description

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Enterprise Customer Success Manager in the United States.

The Enterprise Customer Success Manager will serve as a strategic partner to key clients, ensuring they maximize the value of the company’s solutions while building long-term, trusted relationships. This role combines account management, product expertise, and data-driven insights to drive client satisfaction, retention, and expansion. You will collaborate closely with cross-functional teams, advocate for customer needs internally, and deliver tailored training and support. Success in this position requires strong analytical skills, exceptional communication, and a customer-centric mindset. The role offers a high degree of autonomy, opportunities to influence product adoption, and direct impact on client success metrics. You will engage with both operational teams and executive stakeholders to drive measurable business outcomes and promote best practices across the client base.

Accountabilities

• Develop and maintain strong relationships with enterprise clients, ensuring alignment with their strategic objectives and driving mutual success.
• Act as the primary point of contact for customers, delivering strategic guidance and proactive support.
• Provide training, education, and enablement through webinars, live sessions, and digital resources to optimize product utilization.
• Gather client feedback and advocate for enhancements, improvements, and solutions that meet evolving needs.
• Monitor client health metrics, track adoption, and identify opportunities for growth or risk mitigation.
• Collaborate with internal teams to resolve issues efficiently and ensure seamless client experiences.
• Prepare and present strategic business reviews and executive-level presentations to drive engagement and measurable outcomes.

Qualifications

• Minimum 3 years of professional experience in customer success, audit, risk management, compliance consulting, or a related SaaS environment.
• Strong technical proficiency with CRM tools (Salesforce, Gainsight), data visualization platforms (PowerBI), and productivity software (Google Suite, MS Office).
• Excellent analytical, organizational, and written/oral communication skills.
• Demonstrated ability to engage with executives and stakeholders, delivering QBRs/EBRs and strategic presentations.
• Customer-centric mindset with a passion for helping clients achieve their goals and solving technical challenges.
• Ability to work independently, proactively manage priorities, and adapt to a dynamic environment.
• Experience in SaaS platforms, understanding adoption strategies, and familiarity with advanced product configurations is a plus.

Benefits

• Competitive compensation ($108K–$162K) plus bonus opportunities.
• Flexible remote and hybrid work arrangements.
• Comprehensive health coverage, including medical, dental, and vision.
• 401K with company match or pension match (region-dependent).
• Flexible vacation policies, birthday leave, and volunteer time off.
• Employee resource groups and company-wide events.
• Monthly stipend to support personal well-being and lifestyle enhancements.
• Professional development and learning opportunities.

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. It compares your profile to the job’s core requirements and past success factors to determine your match score. Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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