Enterprise Customer Success Manager, Nursing Health Education (Remote)

RELX; Gainesville (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading information and analytics company is seeking a Customer Success professional to enhance customer partnerships. Responsibilities include developing success plans, conducting training sessions, and advocating for customer needs. The role offers a supportive environment with ample professional growth opportunities and comprehensive benefits.

Benefits

Comprehensive health benefits

401(k) retirement plan with matching contributions

Wellness programs with incentives

Generous paid time off policy

Opportunities for professional development

Qualifications

• Prior experience in customer success roles.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).

Responsibilities

• Develop and implement personalized Customer Success plans based on stakeholder requirements.
• Conduct training sessions focused on enhancing product value for customers.
• Advocate for customers by managing and resolving issues effectively.

Skills

Organizational skills

Time management

Strategic thinking

Relational intelligence

Collaboration

Tools

Microsoft Office Suite

Job description

Employer Industry: Information and Analytics

Why consider this job opportunity:
- Comprehensive health benefits including medical, dental, and vision coverage
- 401(k) retirement plan with matching contributions and an Employee Share Purchase Plan
- Wellness programs with incentives, Headspace app subscription, and employee assistance
- Generous paid time off policy, including additional leave for volunteer work and participation in Employee Resource Groups
- Opportunities for professional development and long-term career growth
- Supportive work environment promoting work/life balance and employee wellbeing

What to Expect (Job Responsibilities):
- Collaborate with administrators, faculty, and students to identify and understand their needs and goals
- Develop and implement personalized Customer Success plans based on stakeholder requirements
- Organize and maintain customer data throughout the partnership
- Advocate for customers by managing and resolving issues effectively
- Conduct training sessions focused on enhancing product value for customers

What is Required (Qualifications):
- Prior experience in customer success roles
- Strong organizational and time management skills
- Ability to think strategically and demonstrate relational intelligence
- Proven ability to collaborate within a team environment
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word)

How to Stand Out (Preferred Qualifications):
- Experience in developing customer engagement strategies
- Familiarity with analytics and data-driven decision-making
- Background in education or training environments
- Demonstrated ability to innovate solutions for customer needs
- Knowledge of the healthcare or research industry

#InformationAnalytics #CustomerSuccess #CareerGrowth #EmployeeWellbeing #WorkLifeBalance

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