Enterprise Customer Success Manager, Nursing Health Education (Remote)

RELX; Gainesville (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading information and analytics firm in Gainesville, Florida, is seeking a Customer Success Advocate to manage customer relationships and resolve issues. The role focuses on collaborating with stakeholders and developing tailored success plans, ensuring customer satisfaction. The ideal candidate has customer success experience and strong organizational skills. This position offers career advancement opportunities and comprehensive health benefits.

Benefits

Comprehensive health benefits

Retirement benefits with 401(k) match

Flexible work environment

Paid leave for volunteering

Qualifications

• Prior experience in customer success roles.
• Strong organizational skills with excellent time management.
• High level of relational intelligence and strategic thinking capabilities.

Responsibilities

• Collaborate closely with stakeholders to identify their needs.
• Develop and implement customized Customer Success plans.
• Organize and maintain customer data for partnership effectiveness.
• Act as the primary advocate for customers.
• Conduct training sessions on customer product value.

Skills

Customer success experience

Organizational skills

Relational intelligence

Strategic thinking

Team collaboration

Microsoft Office Suite proficiency

Job description

Employer Industry: Information and Analytics

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health benefits including medical, dental, and vision coverage
- Retirement benefits with a 401(k) match and Employee Share Purchase Plan
- Flexible work environment promoting a healthy work/life balance
- Up to two days of paid leave each year for participation in Employee Resource Groups and volunteering
- Innovative and collaborative work culture contributing to meaningful societal impact

What to Expect (Job Responsibilities):
- Collaborate closely with administrators, faculty, and students to identify their needs and goals
- Develop and implement customized Customer Success plans based on stakeholder input
- Organize and maintain customer data to enhance partnership effectiveness
- Act as the primary advocate for customers, managing and resolving any issues
- Conduct training sessions focused on maximizing customer product value

What is Required (Qualifications):
- Prior experience in customer success roles
- Strong organizational skills with excellent time management
- High level of relational intelligence and strategic thinking capabilities
- Proven ability to collaborate effectively within a team
- Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

How to Stand Out (Preferred Qualifications):
- Experience in a customer-facing role within the information or analytics industry
- Strong problem-solving skills with a strategic mindset
- Demonstrated ability to prioritize and manage multiple tasks simultaneously

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