Enterprise Customer Success Manager, Nursing Health Education (Remote)

RELX; DeFuniak Springs (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading information and analytics firm in Florida is seeking a Customer Success Manager to develop individualized plans and enhance customer engagement through collaboration and training. The ideal candidate has experience in customer success roles and strong organizational skills. This position offers the opportunity to advocate for customers and resolve issues effectively within a collaborative environment.

Qualifications

• Prior experience in customer success roles.
• Exceptional organizational and time management skills.
• Proven ability to work collaboratively within a team.

Responsibilities

• Collaborate with stakeholders to understand needs.
• Develop and implement customer success plans.
• Conduct training sessions to enhance engagement.

Skills

Customer success roles

Organizational skills

Relational intelligence

Strategic thinking

Team collaboration

Microsoft Office Suite

Job description

Overview

Employer Industry: Information and Analytics

What to Expect

• Collaborate with administrators, faculty, and students to understand their needs and goals
• Develop and implement individualized Customer Success plans based on stakeholder requirements
• Organize and maintain customer data throughout the partnership
• Advocate for customers by managing and resolving issues effectively
• Conduct training sessions to enhance customer engagement and product usage

What is Required

• Prior experience in customer success roles
• Exceptional organizational and time management skills
• Strong relational intelligence and strategic thinking abilities
• Proven ability to work collaboratively within a team
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)

How to Stand Out

• Experience in developing customer success strategies
• Background in education or training environments
• Familiarity with analytics tools and data interpretation
• Strong problem-solving skills and adaptability in dynamic situations

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