Enterprise Customer Success Manager (Fully Remote)

AlertMedia; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Bonus program

Flexible leave policies

Health benefits

401K with company match

Job summary

AlertMedia is seeking a Customer Success Manager to partner with our enterprise customers in the United States. You will drive adoption, retention, and expansion by building trusted relationships and strategic plans.

You will conduct Quarterly Business Reviews, evaluate risk, and collaborate with teams to communicate value and recommendations. 3+ years in CSM with Salesforce and Excel proficiency required; Gainsight a plus.

Qualifications

• 3+ years of experience as a Customer Success Manager.
• 1-2+ years supporting Enterprise customers in a CSM role.
• Proficiency in Salesforce and Excel; Gainsight a plus.

Responsibilities

• Build strong relationships with enterprise customers.
• Evaluate risk and proactively drive retention.
• Conduct effective Quarterly Business Reviews to highlight realized value and communicate recommendations.

Job description

• An accomplished Customer Success Manager with proven success working with Enterprise customers
• You think strategically to drive adoption, retain, and expand your accounts
• You are a thought leader in managing Enterprise accounts and enjoy developing innovative strategies

What you get to do every day:

• Build strong relationships with our customers in the enterprise category
• Evaluate risk management for each customer and proactively drive retention
• Conduct effective Quarterly Business Reviews to highlight realized value and communicate recommendations

What you bring to the role:

• 3+ years experience as a Customer Success Manager
• 1-2+ years experience supporting Enterprise customers in a CSM role
• Salesforce and Excel proficiency required, Gainsight nice to have

Why you’ll love working at AlertMedia:

• Competitive base salary plus company-wide bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
• 401K with a generous company match

AlertMedia

AlertMedia provides threat intelligence, emergency communication, and travel risk management solutions to help organizations protect people and businesses through all phases of an emergency. They support thousands of leading companies globally and have been named a Best Places to Work for 10 years, fostering a collaborative and inclusive culture.