Enterprise Customer Success Manager - 100% Remote - North America CST

Remote Jobs; Austin (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading remote work company is seeking an Enterprise Customer Success Manager to manage relationships with top enterprise customers across the US and Canada. This role offers full flexibility to work remotely, focusing on driving customer renewals and establishing deep partnerships. Ideal candidates will have SaaS experience and strong negotiation skills. Join a dynamic team promoting equal opportunity and professional growth.

Benefits

Competitive compensation

Valuable stock options

Professional growth opportunities

Annual paid leave aligned with local norms

Qualifications

• Prior experience as an Enterprise Customer Success Manager in a SaaS company.
• Proven track record of driving renewals and expansions.
• Ability to lead commercial conversations with executive stakeholders.

Responsibilities

• Manage relationships with enterprise customers in the US and Canada.
• Build deep customer partnerships by understanding clients' business processes.
• Drive renewals and proactively manage account health.

Skills

Relationship-building skills

Commercial negotiation

Account management

Job description

Why consider this job opportunity

• Competitive compensation based on market rates in the applicant's country
• 100% remote work flexibility, allowing you to work from anywhere within your country of residence
• Valuable stock options in a fast-growing and profitable company
• Professional growth opportunities with a focus on learning and career advancement
• Annual paid leave aligned with country-specific norms
• A dynamic team culture with a diverse workforce across over 40 countries

What to Expect (Job Responsibilities)

• Manage relationships with the largest enterprise customers in the US and Canada, serving as their primary point of contact
• Build deep customer partnerships by understanding clients' business processes and demonstrating platform value
• Drive renewals and proactively manage account health, including forecasting upsells, downsells, and churn risk
• Lead commercial conversations, identifying growth opportunities and negotiating terms for mutual success
• Maintain a strong command of customer-specific strategies, goals, and use cases within your defined book of business

What is Required (Qualifications)

• Prior experience as an Enterprise Customer Success Manager in a SaaS company
• Proven track record of driving renewals, expansions, and forecasting account health
• Ability to lead commercial conversations with executive stakeholders
• Strong relationship-building skills and the ability to establish trust with clients at all organizational levels
• Willingness to travel across the US and Canada to meet customers in person

How to Stand Out (Preferred Qualifications)

• Knowledge of the short-term rental property management industry
• Experience in managing high-value accounts with strong commercial skills

#VacationRental #SaaS #RemoteWork #CustomerSuccess #CareerGrowth

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