Enterprise Customer Success Lead

Ketch; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

100% premiums paid

Unlimited PTO

10 paid holidays

Paid parental leave

Flexible scheduling

Job summary

Ketch seeks a Customer Success Lead to cultivate relationships with 20 to 25 key customers. This role focuses on demonstrating ROI and customer retention, ensuring client satisfaction and growth.

The ideal candidate should possess extensive B2B SaaS experience, with strong skills in relationship building and using AI tools. Ketch offers competitive benefits, unlimited PTO, and a remote-friendly working environment.

Qualifications

• 12+ years in B2B SaaS Customer Success or Account Management.
• 5+ years with enterprise or strategic accounts.
• Privacy industry knowledge; CIPP or CIPM certification is a plus.

Responsibilities

• Build relationships with stakeholders at each account.
• Define success metrics and show ROI.
• Own escalations for your accounts.

Skills

Relationship building

ROI presentation

Privacy program understanding

AI tools usage

Cross-team influence

Tools

Salesforce

HubSpot

Intercom

Claude

Job description

Ketch seeks a Customer Success Lead to cultivate relationships with 20 to 25 key customers. This role focuses on demonstrating ROI and customer retention, ensuring client satisfaction and growth.

The ideal candidate should possess extensive B2B SaaS experience, with strong skills in relationship building and using AI tools. Ketch offers competitive benefits, unlimited PTO, and a remote-friendly working environment.