Enterprise Customer Success

Pearson

Providence (RI)

Remote

USD 60,000 - 65,000

Full time

14 days+

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Job summary

A global educational firm is seeking an Enterprise Customer Success Representative to support B2B education customers. This remote position involves evaluating customer needs, ensuring successful onboarding, and driving instructor success while collaborating with cross-functional teams. Candidates should have a strong customer-centric focus and relevant experience. The minimum salary range is between $60,000 - $65,000, and applications are accepted until August 22, 2025.

Qualifications

Experience in personalized customer success or customer service roles.
Ability to deliver high-impact demonstrations of Pearson products.
Familiarity with Edtech, Customer Success, or Higher Education.

Responsibilities

Evaluate customer needs and connect them to appropriate Pearson solutions.
Ensure successful customer onboarding and digital access setup.
Drive instructor success through training and ongoing assistance.
Utilize data to analyze and prioritize accounts.

Skills

Customer Centric

Emotional Intelligence

Analytical Skill

Communication

Collaboration

Education

Bachelor’s Degree or equivalent experience

Job description

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The Enterprise Customer Success Rep (ECS) is a key member of the North America Sales Organization, reporting to the Director of Business-to-Business Education Team. They are responsible for working across an assigned territory partnering with our Enterprise Account Executives on B2B Education customers (Career, For-Profit, and Higher Education accounts) to ensure sales growth, customer success, and overall satisfaction with Pearson’s portfolio. The ECS is responsible for sales solutioning and growth, customer product support and implementation, products training, database and delivery management resulting in a positive experience and cultivating instructor confidence.

The ECS role is 100% remote and partners with individuals in finance, sales operations, and product to provide the best possible support for customers. The ECS is for a person who has strong execution skills and is particularly detail oriented, while being customer centric. This is a high impact role that helps catalyze growth across the portfolio by continuously researching, learning, and engaging with all key institutional stakeholders involved in their enterprise level accounts.

Accountabilities

Evaluates customer needs while connecting them to appropriate Pearson solutions. The XXX must deliver high impact demonstrations of Pearson courseware products.
Ensures successful customer onboarding, digital access setup, orientation of the user experience, and correct student usage of Pearson products.
Responsible for driving instructor success with the necessary skills, information, and on-going training and assistance. They need to maximize the impact of our digital product(s) in their course each term, as part of the instructor onboarding.
Utilizes reports and data to analyze, grow market share, and prioritize and make decisions impacting accounts in their territory.
Thinks critically to adapt solutions to meet evolving customer strategy and specific territory requirements.
Detail oriented, has empathy, and the ability to work in a fast-paced environment, handling large customers without sacrificing quality. These are keys to being successful in this position.
Collaborates with internal stake holders (Services, Marketing, and Account Management) to monitor sales growth and scale quality assurance.
Demonstrates a commitment to lifelong teaching and learning while supporting diversity, equity, and inclusion
Support Diversity, Equity and Inclusion (DEI) initiatives.

Capabilities

Communicates effectively across the team on account health and provide action plans to generate renewals for high-risk accounts in partnership with sales leaders.
Engages as a positive, can-do team member in a high functioning sales team
Builds relationships with instructors across adoptions, identifying those that are particularly happy for case studies and other promotional activities
Team player, collaborate with cross functional teams

Qualifications

MUST BE LOCATED IN EASTERN TIME ZONE US
Developing and Leveraging Relationships
Communication and Collaboration
Customer Centric
Analytical Skill and Learning Agility
Delivery of Results
Accountability
Aligning Performance for Success
Change Management Capability
Emotional Intelligence & Awareness

Required Experience

Bachelor’s Degree or equivalent experience
Customer-facing personalized customer success, customer service, account management, or corporate training experience.
Must have experiences in one of the following: Edtech, Customer Success, HigherEd, Sales

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

Minimum full-time salary range is between $60,000 - $65,000.

This position is eligible to participate in a sales incentive plan, and information on benefits offered is here.

Applications will be accepted through August 22th, 2025. This window may be extended depending on business needs.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GOTOMARKET

Organization: Higher Education

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 20623

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