Enterprise Customer Account Manager

Avalara, Inc.; Durham (NC); On-site; USD 179,100 - 346,900; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Health & wellness benefits

Job summary

Avalara is seeking an Enterprise Account Executive to join its SaaS Sales team in Durham. The ideal candidate will manage and grow existing enterprise customers across the U.S., focusing on sales growth and customer satisfaction.

The role requires a minimum of 4 years in SaaS sales, a strong background in relationship management, and expertise in sales practices. Avalara offers a hybrid work environment, an inclusive culture, and competitive benefits.

Qualifications

• Minimum 4 years' experience in SaaS sales.
• Experience in managing multiple sales opportunities.
• A solid understanding of opportunity generation and pipeline management.

Responsibilities

• Develop strategic customer relationships across organizations.
• Manage and expand a pipeline of opportunities to improve ARR.
• Collaborate with teams to enhance customer experience.

Skills

Quota-carrying sales experience

SaaS sales experience

Sales management practices

CRM systems proficiency

Industry knowledge in finance

Business communication

Education

Bachelor's degree

Formal sales training

Tools

Salesforce

Gainsight

Job description

What You'll Do

We are looking for an Enterprise Account Executive to join our SaaS Sales team, focused on growing existing Enterprise customers across the U.S. We are looking for a record in Enterprise relationship management, sales growth, and a focus for customer success. With accountability to Annual Recurring Revenue (ARR) growth, customer satisfaction, and retention, the Account Executive will help achieve our goals. You will report to the Senior Manager of Enterprise.

This role must be located in Durham #Hybrid

What Your Responsibilities Will Be

Customer Relationship Management: Develop strategic relationships with partners across customer organizations, from daily users to executive levels. You will be the trusted advisor for clients, understanding their goals, and compliance needs. Demonstrate value and engage customers to ensure they are maximizing the benefits of their current investments, and understanding the value of additional features and products.

Improve Sales Growth: Improve ARR targets by creating, managing, and expanding a pipeline of opportunities within assigned accounts. Identify cross-sell and upsell opportunities, create compelling business cases, and achieve quota. Provide forecasts and risk analyses, tracking customer interactions within CRM tools such as Salesforce.

Account Management and Strategic Execution: Develop and refine comprehensive account plans aimed at delivering sales targets and exceeding customer expectations. Lead negotiations to secure favorable terms, close deals, and exceed revenue goals. Experience establishing communication and engagement with prospects for sales calls, product presentations, webinars, and in-person meetings, ensuring every customer interaction is insightful and value-driven.

Solution-Oriented Approach: Analyze customers’ pain points and compliance goals, offering tailored solutions that align with their business goals. Follow up to assess satisfaction, address latest needs, and identify additional revenue opportunities.

Collaboration: Collaborate with our teams such as Marketing and Customer Success to provide a cohesive, seamless customer experience that prioritizes satisfaction and retention. Partner across the organization to provide a unified approach to customer engagement and value delivery.

What You'll Need To Be Successful

• Experience in a quota-carrying B2B sales role, specifically in selling to an existing customer base.
• Minimum 4 years' experience in SaaS sales, with a preference for those with expertise in the financial, tax, or compliance industry.
• Understand and application of sales management practices, including opportunity generation, pipeline management, and forecasting.
• Experience balancing multiple sales opportunities.
• Industry knowledge in retail, software, logistics, finance, accounting, or tax.
• Formal sales training and a relevant bachelor's degree.
• Proficient in desktop productivity tools and CRM systems (e.g., Salesforce, Gainsight).

The On Target Earnings "OTE" range(s) below are provided in compliance with state specific laws. Pay ranges may be

different in other locations.

Colorado $179,100-$286,700

Washington $179,100-$316,700

California $179,100-$346,900

NYC $197,900-$346,900

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We’ll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversit y

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we’re a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.