Enterprise CSM

LocalStack; Boston (MA); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Private medical and 401k

Annual company retreat

Job summary

LocalStack, a leading local cloud development platform, is hiring a Senior Customer Success Manager to own a portfolio of accounts and drive value from onboarding through renewal.

You will onboard new customers, guide them from basic to advanced usage (CI integration, Cloud Pods), identify opportunities across teams, and collaborate with TAM, AE and Product to improve playbooks and KPIs. Remote-friendly, global team, competitive compensation.

Qualifications

• 5+ years in Customer Success or account management at a SaaS company.
• 2+ years managing enterprise clients.
• Experience managing a book of 20-30 accounts.
• Led renewals through procurement end to end with pricing discussions.
• Familiar with cloud infrastructure, CI/CD, and developer tooling concepts.

Responsibilities

• Maintain GRR >90% across their book, with renewals forecast accurately.
• Take on a full book of accounts and onboard new customers quickly.
• Move customers from basic to advanced usage (CI integration, Cloud Pods).
• Grow accounts by identifying new teams and use cases and driving adoption.
• Run each account with a clear success plan, in sync with TAM, AE and Product.

Skills

Customer Success

Account management

Enterprise customers

Renewals

CRM / HubSpot

AI tools Claude

Tools

HubSpot

Job description

LocalStack - the Local Cloud Sandbox for Developers and AI Agents

We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by Notable Capital, CRV and Heavybit.

LocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.

As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.

Our customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.

We are sustainably growing our globally distributed teams across GTM, operations and engineering. In 2025 we almost doubled in size and continue to grow across all areas in 2026.

LocalStack is headquartered in Zurich/Switzerland with a small engineering office in Vienna/Austria and remote team members from 25 countries including the US, FR, UK, CA, ES, and many more!

Check our Notion Candidate Handbook and our GitHub!

What you will be working on/responsible for

• Maintain GRR >90% across their book, with renewals forecast accurately and risks flagged and addressed well ahead of renewal.
• Take on a full book of accounts and onboard new customers quickly, so the team has capacity to support both new and existing customers.
• Move customers from basic to advanced usage, such as CI integration and Cloud Pods, with LocalStack embedded in their engineering workflows.
• Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.
• Run each account with a clear success plan and work in step with the TAM, AE and Product, while helping refine our playbooks and KPIs.

Experience we expect you to bring to the role

• 5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, 2+ years managing enterprise clients
• Experience managing a book of 20-30 accounts, working with stakeholders from individual engineers to engineering managers and directors.
• Has led renewals through procurement end to end, including commercial terms, pricing conversations and negotiation, with a solid grasp of the commercial side of the role.
• Track record of strong retention (e.g., GRR) and growing customer adoption.
• Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows and developer tooling concepts (no coding required).
• Uses AI tools such as Claude to accelerate the productivity in day-to-day work (without AI slop). Familiar with HubSpot or other CRM platforms, and open to piloting new AI and CS tooling as we evaluate it.
• Experience in a high-growth startup or scale-up environment. (preferred)

Values we hold in LocalStack

• Care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes
• Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.
• Openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.
• Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.
• Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.

Benefits

• Fully remote
• Competitive salary
• Private medical and 401k
• Annual company retreat