Enterprise CS Leader: Scale, Go-Lives & Renewals

DealHub.io

Austin (TX)

On-site

USD 150,000 - 190,000

Full time

3 days ago

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Job summary

DealHub.io is seeking a seasoned Director of Customer Success – Enterprise to lead and scale our enterprise customer success function. You will own the end-to-end journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing CS team.

This is a hands-on leadership role in a fast-growing SaaS environment, requiring a pragmatic, execution-focused mindset.

Qualifications

8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS.
Proven track record delivering complex enterprise onboarding projects.
4+ years experience leading and mentoring CS or implementation teams.
Experience in revenue, billing or sales motions.
Executive presence and confidence engaging with C-suite stakeholders.

Responsibilities

Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives.
Build and maintain trusted relationships with senior stakeholders and executives at customer organizations.
Drive operational rigor and execution: clear plans, milestones, risk management, and accountability.
Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders.
Partner with Sales, Product, and Support to ensure a seamless customer experience.
Provide executive-level visibility into customer health, risks, escalations, and outcomes.
Play an active role in retention, renewals, and expansion for enterprise accounts.