Enterprise Communications Consultant

RELX INC; Alpharetta (GA); On-site; USD 87,000 - 144,000; Full time

Benefits offered by this job

Annual bonus

Job summary

RELX INC in Alpharetta, GA is seeking a Communication Consultant to lead cross-functional customer communication initiatives, ensuring accuracy, timeliness, and regulatory alignment. You will collaborate with business, technology, legal, marketing, product, and customer-facing teams to drive communication excellence.

The role focuses on planning, delivering, and coordinating customer notifications across Salesforce Marketing Cloud with a strong emphasis on quality and project governance.

Qualifications

• Proven experience leading complex cross-functional initiatives.
• Strong writing and verbal communication to ensure clear messaging.
• Ability to influence and collaborate across a matrixed organization.
• Experience managing multiple priorities and tight deadlines.

Responsibilities

• Lead and deliver customer communication initiatives on schedule and within scope.
• Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.
• Serve as primary liaison between Customer Communications and stakeholders.
• Coordinate meetings, document decisions, and drive accountability for deliverables.
• Plan and oversee customer notifications across approved channels.

Skills

Cross-functional leadership

Writing

Verbal communication

Project management

Microsoft Office

Analytics

Tools

Microsoft Office Suite

Project management platforms

Job description

Alpharetta, GA

Full time

R120293

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.

About our Team

Our Customer Communications team plays an integral role in delivering clear, timely, and effective communications throughout the customer experience. We partner closely with business, product, technology, legal, marketing, and customer-facing teams to ensure communications are accurate, compliant, and aligned with customer needs. Our collaborative team values strong partnerships, attention to detail, and continuous improvement as we work together to enhance the customer experience and support the goals of our Insurance business.

About the Role

The Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence. In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organizational standards. You will collaborate across business, technical, legal, marketing, product, and customer-facing teams to drive communication excellence and continuous improvement.

Responsibilities

• Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs.
• Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.
• Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organizations.
• Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables.
• Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels.
• Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards.
• Manage communication calendars and coordinate delivery schedules to minimize conflicts, overlaps, and customer fatigue.
• Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination.

Requirements

• Proven experience leading complex cross-functional initiatives and driving projects through completion.
• Strong writing and verbal communication skills ensure recipients have clarity on the message.
• Demonstrated ability to influence, negotiate, and collaborate across a matrixed organization.
• Experience managing multiple priorities, shifting business needs, and tight deadlines.
• Proficiency with Microsoft Office Suite and project management platforms.
• Strong analytical, organizational, and problem-solving skills.
• Experience supporting customer communication, customer success, operational communications, or related business functions.
• Experience creating, managing, or coordinating customer communications and stakeholder engagement activities.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.