Enterprise Client Support Specialist

Intercontinental Exchange (ICE); Provo (UT); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Intercontinental Exchange, Inc. is seeking an experienced support specialist to provide in-depth ICE Mortgage product support via phone and email in Provo, Utah. You will resolve inquiries, maintain client accounts, and collaborate with Operations, Sales, and Product Management to ensure client satisfaction and alignment with company initiatives.

The role requires 1–3+ years in customer-facing support, strong communication, and comfort with help desk tools like Salesforce.

Qualifikationen

• High school diploma or GED.
• 1–3+ years in product/app support or customer-facing call center.
• Experience with Salesforce or similar help desk systems.

Aufgaben

• Resolve incoming inquiries by phone and email and maintain client accounts.
• Manage high volume of support tickets and ensure timely resolution.
• Troubleshoot software applications and coordinate with internal teams.
• Document issues and contribute to training resources and best practices.
• Provide enterprise level support across channels and maintain client satisfaction.

Kenntnisse

Customer support

Phone support

CRM systems

Ticketing systems

Communication

Ausbildung

High school diploma

Tools

Salesforce

CRM software

Jobbeschreibung

Intercontinental Exchange, Inc. is seeking an experienced support specialist to provide in-depth ICE Mortgage product support via phone and email in Provo, Utah. You will resolve inquiries, maintain client accounts, and collaborate with Operations, Sales, and Product Management to ensure client satisfaction and alignment with company initiatives.

The role requires 1–3+ years in customer-facing support, strong communication, and comfort with help desk tools like Salesforce.