Enterprise Client Success Manager

Sully.ai; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Opportunity to innovate in healthcare

Dynamic team of ex-founders

Job summary

A leading healthcare technology firm in San Francisco seeks a Client Relationship Manager to oversee key clients and ensure measurable ROI. You will build partnerships with C-suite executives, define success metrics, and drive business expansion. The ideal candidate has over 6 years of experience in client-facing roles and can establish trust quickly. This position offers a unique opportunity to impact the $800B healthcare market with innovative AI solutions and requires a willingness to travel up to 20%.

Qualifications

• 6+ years in client-facing roles serving C-suite / VPs / Directors.
• Evidence of creating trust quickly and delivering results.
• Experience in high-growth B2B startup, management consulting, or similar.

Responsibilities

• Build deep partnerships with C-suite and run client meetings.
• Define success metrics and build adoption plans.
• Identify expansion opportunities and ensure pilots are successful.
• Translate client pain into roadmap priorities.

Skills

Client relationship management

Influencing outcomes

Metrics driven

High-stakes meeting facilitation

Job description

About Us

At Sully.ai, we’re building the most impactful healthcare company on Earth. We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.

Our Mission

One Human, One Doctor. We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented, world‑class models and deployed in real‑world care.

About The Role

• You will own Sully’s most strategic clients and be responsible for
  Building executive trust and strong client relationships,
  Ensuring clients realize value with demonstrable ROI,
  Owning expansion opportunities,
  You’ll operate like a GM for your book of business: high judgment, high autonomy, high expectations.

Key Responsibilities

• Own the client relationship: build deep partnerships with C‑suite, VPs, directors, and clinical leaders; run all client meetings, check‑ins and QBRs.
• Lead outcomes: define success metrics, build adoption plans, and ensure our clients win.
• Drive expansion: identify opportunities, ensure pilots are successful, demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved, increased revenue, staff satisfaction).
• Playbook building: Build the playbook for how we consult and support our highest value accounts.
• Be the voice of the client internally: translate real‑world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients.

Hard Requirements

• 6+ years in client‑facing roles serving C‑suite / VPs / Directors, running high‑stakes meetings and influencing outcomes.
• Evidence you can create trust fast, deliver results, and keep executive stakeholders aligned.
• Preferred backgrounds: high‑growth B2B startup experience, ex‑founders, management consultants, and client‑facing finance roles.
• You operate like an owner and take extreme accountability.
• You’re metrics‑driven, prioritize relentlessly, and own results end‑to‑end.
• Willingness to travel up to 20% for in‑person client meetings and industry conferences.

Key Results (First 90 Days)

• Master Sully's product, understand our client's clinical workflows, and build a point of view on "what winning looks like" for each strategic account.
• Establish executive cadence: stakeholder map, success metrics, meeting rhythm, and a success plan for each of your accounts.
• Deliver at least one visible client win (adoption lift, workflow unlock, expansion path).

Why Join Sully.ai?

🔥 Revolutionizing the antiquated $800B+ Healthcare market
🧠 60%+ Ex‑founders who have built, scaled, exited. We hire A‑players
⚡️ Speed matters: we operate with urgency, autonomy, and ownership
🧪 You’ll work on real, first‑of‑their‑kind problems at the edge of AI and medicine
❤️ Your work directly unlocks doctors to reclaim their time, and patients get better, faster care

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.