Enterprise Client Renewal Manager

Quiet Capital; United States; On-site; USD 71,500 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Client Contract Manager Ops to own the renewal lifecycle for a portfolio of enterprise clients across the United States, coordinating with Client Service, Sales, Legal, and Finance. This fully remote role supports retention, growth, and customer satisfaction while navigating complex procurement and pricing.

You will manage end-to-end renewals, discuss value realization with clients, and drive strategies to mitigate churn.

Qualifications

• Bachelor's degree required.
• 5–7 years project management or technical account management experience.
• Experience managing high-volume end-to-end enterprise renewals (including quoting) preferred.

Responsibilities

• Own end-to-end renewal process for a portfolio of clients.
• Discuss upcoming renewals with Client Service teams and clients.
• Develop renewal strategies with Sales to support growth and reduce churn.
• Collaborate with Sales, Customer Success, Legal, and Finance to ensure a smooth renewal experience.
• Navigate procurement, legal reviews, and pricing structures to drive renewals.
• Identify renewal risks and retain at-risk accounts.
• Improve renewal processes and identify automation opportunities.
• Maintain renewal forecasts and report trends to leadership.
• Streamline renewal workflows and contract templates.

Skills

Communication skills

Negotiation skills

Conflict resolution

Account management

Data-driven

CRM experience

Cross-functional collaboration

Attention to detail

Education

Bachelor's Degree

Tools

Salesforce

CRM platforms

ZoomInfo

Job description

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks. We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. If it’s career development you desire, we provide that, too. At Paylocity, people matter most and have always been at the heart of our business.

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in‑office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on‑site requirements or schedule expectations, as necessary.

Position Overview

The Client Contract Manager Ops is responsible for managing the renewal lifecycle for existing clients, ensuring a seamless and strategic contract extension process that supports retention, growth, and customer satisfaction. The Renewal Team serves as a vital link between the client, operations, and sales teams, ensuring a consistent process is followed to renew client contracts while maintaining financial accountability and prioritizing client satisfaction.

Primary Responsibilities

• Own and manage the end‑to‑end renewal process for a portfolio of clients, including quoting, contract discussions, and closure of renewal opportunities.
• Proactively engage with Client Service teams and clients to discuss upcoming renewals, value realization, business goals, and to address potential objections or risks.
• Partner with Client Service and Sales teams to develop renewal strategies that support client growth and mitigate churn risk.
• Work cross‑functionally with Sales, Customer Success, Legal, and Finance teams to support a smooth renewal experience and resolve any blockers.
• Navigate complex enterprise procurement processes, legal reviews, and pricing structures to drive successful renewals with minimal friction.
• Identify and address renewal risks early, developing strategies to retain accounts that may be at risk of churn and resolving complex client issues.
• Continuously improve renewal processes and identify automation or standardization opportunities to increase efficiency.
• Maintain accurate renewal forecasts and pipeline data; track renewal performance metrics and report trends to leadership.
• Identify areas to streamline enterprise renewal workflows, contract templates, approval paths, and internal communications.

Education and Experience

• Bachelor's Degree required
• 5‑7 years project management or technical account management experience required
• Previous experience managing high volume end‑to‑end enterprise level renewals (including quoting) strongly preferred

Skills & Qualifications

• Strong communication, negotiation, conflict resolution and interpersonal skills
• Proven ability to manage multiple accounts and deadlines simultaneously
• Data‑driven and comfortable working in CRM systems (Salesforce, ZoomInfo, etc.)
• Comfortable discussing contracts, pricing, and renewal terms with clients
• Cross‑functional collaboration ability to work across departments / functions
• Highly organized with strong attention to detail

Success Metrics

• Client renewal rate / retention rate
• On‑time renewal rate
• Net revenue retention (NRR)
• Time to close renewals
• Renewal forecast accuracy

Physical Requirements

• Must be able to sit and/or stand for up to 8 hours a day.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defect

Equal Opportunity Employer

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Compensation and Benefits

The base pay range for this position is $71,500 – $90,000 per year; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for a quarterly bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

This position is not eligible for commission.