Enterprise Client Leader

Aon plc; San Francisco (CA); On-site; USD 250,000 - 300,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision insurance

Employee stock purchase plan

Job summary

Aon plc in San Francisco is seeking an Enterprise Client Leader to guide relationships with our most strategic clients across geographies and solution lines.

You will coordinate a client team, access senior decision-makers, and drive retention and growth while aligning resources to deliver on client value and Aon's commitments.

Qualifications

• Industry IQ: deep knowledge of client industry and how to access resources by industry.
• Relation­ship capital: build executive-level relationships across buying centers.
• Strategy alignment: connect client strategy to all Aon capabilities.
• Consulting skills: identify needs, articulate problems, assemble resources.
• Financial savvy: discuss client financials and strategy with teams.
• Effective communication: client-centric, articulate needs, build internal consensus.
• Team management: influence, align internal teams on workstreams.
• 15 years industry, consulting, relevant experience with complex, global client management.

Responsibilities

• Drives business results for at least five enterprise clients, meeting retention and rollover metrics across solution lines.
• Builds and aligns resources to execute Client Value Creation Model and Global Standards.
• Influences internal resources and shares strategy with the client team in regular check-ins.
• Aon IQ involvement through formal training and knowledge sharing.
• Maintains understanding of all Aon services in client planning across geographies and solution lines.
• Role models partnership, collaboration, integrity, humility and respect.
• Celebrates successes and growth of the team and engagement.
• Communicates effectively and gives/receives feedback to elevate team success.

Skills

Industry IQ

Relationship capital

Strategy alignment

Consulting skills

Financial savvy

Effective communication

Team management

Industry experience

Education

Bachelor's degree or equivalent experience

Job description

Aon is seeking an Enterprise Client Leader. The role is accountable for leading Aon's relationship for its most strategic clients across geographies and solution lines.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Primary objectives of this role are to deliver retention and accelerated growth, bringing together and leading, through inclusion and trust, a client team of Aon colleagues to deliver one firm to Aon's most strategic clients, and accessing and investing regular time with the most senior decision-makers, as well as all stakeholders, at our clients to gain an in-depth knowledge of their business priorities. The role reports to the Regional Head of Enterprise Clients and collaborates with Enterprise Client Leaders with the region, Industry leaders, Marketing, Growth Operations, and other regional leaders.

Job Responsibilities:

• Drives business results for at least five enterprise clients, meeting new, retention, and rollover metrics by client across solution lines and geographies. Has a detailed understanding of global revenue and leads pipeline and investment globally.
• Builds, continuously updates, and aligns resources to execute against Client Value Creation Model. Delivers our Global Standards flawlessly, including bringing all key partners at Aon and the Client together for deep strategy and execution of our commitments and plans. This requires a regular presence with all partners in the client's organization and updated Relationship mapping that is shared with client teams.
• Influences all levels of Aon to align appropriate internal resources and ensure excellent service from client delivery and shares strategy and planning with the Aon team through regular check ins, and 90 Day DAU Client Planning sessions.
• Aon IQ - through formal training and knowledge sharing in addition to participation
• In Client Planning across geographies and solution lines, maintains solid understanding of all Aon services and ensures that the client understands the full value delivered. Hold Risk, Health, Talent and Retirement badges.
• Role models partnership, collaboration, integrity, humility and respect to deliver the best of our firm to our clients.
• Celebrates successes and growth of our collective team to recognize the contributions and to elevate the engagement of its members.
• Communicates effectively and gives/receives feedback to continually elevate the success of the team.

Skills and experience that will lead to success

Experience:

• Industry IQ: deep knowledge and experience of client industry and ability to access Aon resources for content and solution delivery by industry; proven understanding of the themes, trends and issues by industry plus an ability to match those trends and themes to relevant Aon solutions and resources
• Relationship capital: Builds and maintains deep client relationships at the executive level across multiple buying centers, and uses that capital to understand objectives, influence client thinking, and build results
• Strategy alignment: Fully understands the client market environment and the strategic positioning of the client; able to connect client strategy to all Aon capabilities
• Consulting skills: Identifies needs and clearly articulates the problem to be solved; recognizes challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome
• Financial savvy: Builds solid understanding of the client's financials and strategy and is adept in discussing this with the client and internal teams
• Effective communication: Listens and communicates with a client-centric, strategic focus and adapts to communication style of the client; clearly articulates client needs and action items internally; builds consensus within Aon and client organization
• Team management: Strong influencing skills; ensures progress for all client projects and builds alignment of internal teams on related workstreams. Proficient in RFP Finalist Prep, Articulating Value and Client Discovery Facilitation and actively participates and facilitates sessions leading to better business outcomes
• 15 years industry, consulting, relevant experience with complex, global client management

Leadership Qualities:

• Committed as one firm to our purpose
• United through trust as one inclusive team
• Passionate about making our colleagues and clients successful
• Committed to Inclusion

Education/Licensing:

• Holds all regulatory licenses, permissions and technical or other requirements applicable under local legislation
• Bachelor's degree or equivalent experience

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

Thesalary range for this position (intended for U.S. applicants) is $250,000 to $300,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in Aon's annual incentive plans in addition to base salary. The amount of any incentive varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part‑time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long‑term incentive awards at Aon's discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short‑term disability and optional long‑term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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