Enterprise Client Executive [Remote-Eligible]

Bertelsmann-Jobs; Morrisville (NC); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k match

Flexible PTO

Parental leave

Onsite cafe and coffee

Professional development

Job summary

Relias, a mission-driven company, seeks a Client Executive to manage high-value healthcare accounts and drive retention and expansion. You will lead account-based strategies, nurture executive relationships, and coordinate with marketing and solutions teams to advance client outcomes.

The role emphasizes proactive lead generation, event presence, and on-the-ground relationship building within the Acute Care vertical. Travel to client sites will be necessary.

Qualifications

• 7+ years Account Management experience in the healthcare market.
• Proven record of exceeding sales quotas over an extended period in SaaS, consultative sales within the last 3 years.
• Prove track record cultivating new relationships and passion for client success.
• Proven ability to navigate internal departments to product results for clients and company.
• Bachelor’s degree in business or healthcare field.
• The ability to travel ~25-50%.

Responsibilities

• Serve as the main point of contact to our largest clients focusing on retention and growth.
• Analyze each customer’s objectives and integrate into sales approach.
• Apply knowledge of products to address customer needs and stay current with product development.
• Maintain customer satisfaction until issue resolution with business acumen.
• Support marketing programs, lead generation campaigns and targeted sales activities.
• Attend industry events and conferences to promote Relias and build client relationships.
• Collaborate with marketing and Solutions teams to align on client strategies.

Skills

Account Management

Relationship building

Sales strategy

SaaS sales

Education

Bachelor’s degree in business or healthcare

Job description

• Full-time

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clientsdeliverbetter clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

Job Description

The Client Executive role is an individual contributor position that proactively manages a set of designated accounts by cultivating and maintaining relationships through critical activities throughout the client lifecycle stages of adopt, engage, expand, and retain. The Client Executive is also responsible for leading proactive lead generation activities including account-based marketing approaches, event attendance, marketing generated lead follow up and "on the ground" relationship building.

This role will be working in our Acute Care vertical.

WHAT YOU'LL BE DOING:

Serving as the main point of contact to our largest and highest value clients, related to retention and growth and expansion opportunities

Dedicating time to an analysis of each individual customer’s key objectives, and integrating such considerations in sales approach or suggested products

Applying knowledge of how products address customer needs, as well as propensity to stay up to date with internal and competitor product development

Remaining engaged in a customer satisfaction issues until solution is reached, maintaining objectivity, a high level of business acumen, and addressing root problems

Supporting specific marketing programs, lead generation campaigns, and targeted sales activities

Attend relevant industry events, conferences, and networking opportunities to promote the Relias' offerings and develop client relationships

Partner closely with internal teams (marketing, Solutions) as needed to align on client strategies and share insights to help drive overall business goals and objectives

Other duties as assigned

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

7+ years Account Management experience in the healthcare market

Proven record of exceeding sales quotas over an extended period in SaaS, consultative sales within the last 3 years

Prove track record cultivating new relationships and passion for client success

Proven ability to navigate internal departments to product results for clients and company

Bachelor’s degree in business or healthcare field

• The ability to travel ~25-50%