Enterprise Client Account Manager

Delta Dental of Washington; Colville (WA); Presencial; USD 109.000 - 171.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Professional development plans

401k match

Vacation and sick time from day one

Descripción de la vacante

Delta Dental of Washington seeks an Enterprise Client Account Manager to serve as the strategic owner of client relationships in dental benefits administration. You will partner with clients to align business objectives with service delivery, drive value, and lead governance with cross-functional teams.

This role requires a seasoned executive presence, experience managing multi-million-dollar portfolios, and a track record of revenue growth through upsell and contract negotiations.

Formación

• 10+ years of progressive experience in strategic account management, healthcare BPO, dental benefits administration, insurance operations, or related healthcare services.
• Proven success managing enterprise-level client relationships, including executive and C-suite stakeholders, with accountability for client satisfaction, retention, and growth.
• Demonstrated responsibility for multi-million-dollar client portfolios, including revenue growth, profitability, renewals, and contract expansion.
• Experience leading complex outsourcing, operational transformation, implementation, or managed services engagements within healthcare or insurance environments.
• Strong understanding of dental benefits administration, payer operations, claims, provider networks, credentialing, customer service, and service delivery models.
• Proven ability to lead contract negotiations, commercial discussions, pricing strategies, and business development activities, including RFP responses and client presentations.
• Experience influencing and leading in complex, matrixed environments without direct authority.
• Demonstrated ability to collaborate effectively with technical stakeholders by translating client objectives into technical requirements, strengthening cross-functional communication and driving successful solution delivery.
• Exceptional strategic thinking, financial acumen, executive presence, and consultative problem-solving skills, with the ability to serve as a trusted advisor to senior leadership.
• Bachelor's degree required; Master's degree in Business Administration, Healthcare Administration, or related field preferred; experience with healthcare technology and SaaS delivery models preferred.

Responsabilidades

• Serve as strategic relationship owner for assigned clients
• Develop and execute account strategies that drive long-term value, retention, and revenue growth
• Build and sustain trusted, long-term partnerships with client executives and key stakeholders
• Act as a strategic advisor aligning client business objectives with PBS capabilities, roadmap and operating model
• Facilitate alignment between client priorities and PBS delivery teams, ensuring clarity on scope, dependencies and outcomes
• Collaborate with client business, PBS teams and technology partners to understand, advocate for and communicate client business requirements, ensuring solutions, enhancements, and roadmap priorities align with client and strategic objectives
• Drive identification and execution of upsell, cross-sell and value expansion opportunities
• Partner contract lifecycle activities including renewals, negotiations, and commercial strategy
• Lead account planning, including development and execution of multi-year growth and engagement strategies
• Facilitates governance forums with clients, including regular reviews of KPIs, SLAs, and Performance Guarantees and strategic initiatives
• Proactively identify risks, performance gaps, and emerging client needs and partner cross functionally to develop mitigation and improvement plans Manage and resolve escalations at a business and strategic level, ensuring timely communication, accountability and resolution
• Ensure transparency in communication across the business, technology partners and client stakeholders
• Support continuous improvement of the client to business engagement model, incorporating lessons learned and client feedback

Conocimientos

Strategic account management

Healthcare BPO

Dental benefits administration

Executive stakeholder management

Contract negotiations

RFP responses

Cross-functional collaboration

Financial acumen

Consultative problem-solving

Healthcare SaaS delivery

Educación

Bachelor's degree

MBA / Master’s degree

Descripción del empleo

Are you ready to partner with clients to ensure they are being served at the highest level? The Enterprise Client Account Manager serves as the strategic owner of client relationships for dental benefits administration. Operating within the WDS engagement model, the Enterprise Client Account Manager serves as the primary business partner to clients, accountable for client satisfaction, retention, and revenue growth. The role is externally focused and operates at a strategic level, aligning client business objectives with service delivery outcomes. This individual collaborates closely with the Program Manager (internal delivery focus) and technical partners to ensure a seamless, high-quality client experience. The Enterprise Client Account Manager is responsible for driving value realization, leading governance, and proactively identifying opportunities for growth and continuous improvement.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position varies between $109,100– $171,200. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following:

The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Serve as strategic relationship owner for assigned clients
• Develop and execute account strategies that drive long-term value, retention, and revenue growth
• Build and sustain trusted, long-term partnerships with client executives and key stakeholders
• Act as a strategic advisor aligning client business objectives with PBS capabilities, roadmap and operating model
• Facilitate alignment between client priorities and PBS delivery teams, ensuring clarity on scope, dependencies and outcomes
• Collaborate with client business, PBS teams and technology partners to understand, advocate for and communicate client business requirements, ensuring solutions, enhancements, and roadmap priorities align with client and strategic objectives
• Drive identification and execution of upsell, cross-sell and value expansion opportunities
• Partner contract lifecycle activities including renewals, negotiations, and commercial strategy
• Lead account planning, including development and execution of multi-year growth and engagement strategies
• Facilitates governance forums with clients, including regular reviews of KPIs, SLAs, and Performance Guarantees and strategic initiatives
• Proactively identify risks, performance gaps, and emerging client needs and partner cross functionally to develop mitigation and improvement plans Manage and resolve escalations at a business and strategic level, ensuring timely communication, accountability and resolution
• Ensure transparency in communication across the business, technology partners and client stakeholders
• Support continuous improvement of the client to business engagement model, incorporating lessons learned and client feedback

The experience, skills, and education needed to succeed in the position are outlined below.

These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• 10+ years of progressive experience in strategic account management, healthcare BPO, dental benefits administration, insurance operations, or related healthcare services
• Proven success managing enterprise-level client relationships, including executive and C-suite stakeholders, with accountability for client satisfaction, retention, and growth
• Demonstrated responsibility for multi-million-dollar client portfolios, including revenue growth, profitability, renewals, and contract expansion
• Experience leading complex outsourcing, operational transformation, implementation, or managed services engagements within healthcare or insurance environments
• Strong understanding of dental benefits administration, payer operations, claims, provider networks, credentialing, customer service, and service delivery models
• Proven ability to lead contract negotiations, commercial discussions, pricing strategies, and business development activities, including RFP responses and client presentations
• Experience influencing and leading in complex, matrixed environments without direct authority
• Demonstrated ability to collaborate effectively with technical stakeholders by translating client objectives into technical requirements, strengthening cross-functional communication and driving successful solution delivery
• Exceptional strategic thinking, financial acumen, executive presence, and consultative problem-solving skills, with the ability to serve as a trusted advisor to senior leadership
• Bachelor's degree required; Master's degree in Business Administration, Healthcare Administration, or related field preferred; experience with healthcare technology and SaaS delivery models preferred