Client Relations Associate

Delta Dental of Washington; Seattle (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Delta Dental of Washington seeks a Client Relations Associate to support a Client Manager in delivering ongoing service to customers and producers. You will handle renewals, participate in client calls, and troubleshoot inquiries while representing the company at meetings and benefit fairs.

We offer competitive health plans, a 401k match, and ongoing development opportunities. This role emphasizes strong communication, project management, and collaboration across teams to ensure client

Qualifications

• Clear written and verbal communication skills and confidence presenting to audiences.
• Experience in Sales or Operations in health insurance or dental benefits preferred.
• Knowledge of HIPAA compliance within the first 90 days is beneficial.
• Ability to manage multiple priorities with strong attention to detail.

Responsibilities

• Proactively service accounts and assess customer satisfaction for DDWA.
• Resolve service issues with minimal supervision and update the Client Manager.
• Collaborate with Client Manager on contact level and initiate service calls.
• Maintain project status, ensure timely completion, improve processes.
• Research benefit questions, design workflows, and share client reports.
• Handle internal renewal processes and update plan designs and contacts.
• Represent Delta Dental at benefit fairs and conduct enrollment meetings.
• Coordinate changes from producers and resolve with relevant teams.
• Maintain group data in Salesforce with accuracy.
• Assist with RFPs and back up Client Manager when needed.
• Produce quarterly/annual Performance Guarantee reports for producers.
• Assist with group and regulatory audits as needed.

Skills

Communication skills

Sales/Operations experience

Microsoft Office

Salesforce experience

Relationship building

Attention to detail

HIPAA compliance awareness

Education

Associate Degree with two years related experience

High school diploma with four years related experience

Tools

Salesforce

Job description

We are seeking a Client Relations Associate to join our team! The Client Relations Associate works as a team with a Client Manager to provide ongoing service and support for Delta Dental of Washington customers and producers. In this role you’ll manage internal renewal processes, support special projects, participate in client service calls, represent Delta Dental at meetings and benefit fairs, and troubleshoot and resolve inquiries from customers and producers.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $60,200.00 – $90,400.00 and for Eastern Washington varies between $56,200.00 - $74,300.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Proactively service accounts and determine customer satisfaction levels with DDWA.
• Resolve service issues with little or no supervision; keeping the Client Manager informed.
• Work with the Client Manager to determine the level of face-to-face and phone contact needed for each assigned account and initiate service calls for designated accounts.
• Maintain status on all current projects, ensure timely and accurate completion, and identify opportunities to streamline or improve processes.
• Research technical and benefit questions for assigned accounts, co-design processes and workflows to meet customer needs, and generate and share reports with clients as requested.
• Implement internal renewal processes across Delta Dental once renewals are completed, and update plan designs, contacts, benefits, and related information within required turnaround timeframes.
• Attend benefit fairs to represent Delta Dental and conduct employee enrollment meetings and presentations for customers or brokers.
• Coordinate receipt of benefit, claims, contract, or booklet changes from the producer or group, work with the appropriate teams to resolve requests, and respond directly to the group or producer.
• Maintain group data related to contacts, activities, and changes in Salesforce.
• Assist Client Manager with Request for Proposals.
• Backup Client Manager when out of the office with renewals and producer requests.
• Maintain and send out quarterly and/or annual Performance Guarantee reports to producers and groups.
• Coordinate and assist with group and regulatory agency audits.

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• Clear written and verbal communication skills, with confidence presenting to a range of audiences.
• Strong proficiency in Microsoft Office and experience using reporting and database tools, including Salesforce.
• Demonstrated project management skills with the ability to meet tight deadlines, and a strong attention to detail with a high level of accuracy.
• Ability to build strong relationship with clients and producers.
• Experience working within Sales or Operations in the dental/health insurance industry
• Washington State Office of Insurance Commissioner Health and Disability License is required within the first 90 days of employment
• Reliable, self-motivated, and comfortable working with limited supervision.
• Associate Degree from a College or University, and two years related experience or a High school Diploma or equivalent with 4 years related experience training; or equivalent combination of education and experience

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.